Skip to content
‹ Back to IndustriesRetail

Maneuvering the Digital Marketing Pitfalls of 2019

In the digital age, advertising and marketing has pulled away from TV and embraced more experiential and cross-platform content. As consumer media habits change, advertising and marketing methods must adapt, and with today’s 24/7 content expectations, the end result has to reach the consumer authentically and at all times. Cedric Lourie, Director of Digital…

This story was produced through MarketScale. See how Retail teams put it to work with Sales Enablement.

·
Share
Maneuvering the Digital Marketing Pitfalls of 2019

Free workspace

Turn your Retail expertise into content.

Record interviews, organize footage, and write with AI on a free trial of the MarketScale platform for qualifying companies. No demo required, no credit card.

Try it Free

In the digital age, advertising and marketing has pulled away from TV and embraced more experiential and cross-platform content. As consumer media habits change, advertising and marketing methods must adapt, and with today’s 24/7 content expectations, the end result has to reach the consumer authentically and at all times.

Cedric Lourie, Director of Digital Development for FreedomPay, follows how digital media continues to develop creative methods of advertising and, on the podcast, he unpacks what is worrying marketers in today’s content-driven climate.

Lourie calls digital media “the norm,” and said that in today’s world if a business does not go digital through outlets like social media, then that business will be left behind. The potential obstacles faced by businesses include privacy concerns and advertising fraud, among others, but the hardest to avoid is changing consumer habits. That piece of the puzzle directly impacts where marketers aim their content to. All of these, Lourie has seen, have kept companies’ messages from getting to their intended targets.

“Dollars lost due to fraud were near $16 billion in the U.S. alone, which is just second to the drug trade,” Lourie stated.

Consumer expectations are also high. They want personal experiences, and since everyone is different, this means advertising needs to become more customized. Lourie points out how brands that can ingrain a feeling of personalization have become most successful.

One tool alleviating the pain point of trying to reach customers everywhere in an authentic way is FreedomPay’s Decision Point Network, a point-of-sale software that can help businesses reach multiple consumers effectively and up-sell in a way that doesn’t turn the customer off to their retail experience. Lourie dives deep on the podcast to explain how the software is opening new doors to the customer, and what effect these subtle content pushes have on the brick and mortar experience.

For the latest news, videos, and podcasts in the Retail Industry, be sure to subscribe to our industry publication.

Follow us on social media for the latest updates in B2B!

Twitter – @RetailMKSL

Facebook – facebook.com/marketscale

LinkedIn – linkedin.com/company/marketscale

Your experts belong here

Every story in MarketScale Retail starts with a company putting its merchandising leads, store operations teams, and category managers on the record. Buyers are already reading this topic. The only question is whose experts they find.

Category buyers trust operators, so your merchandising leads shorten the distance between first search and first call.

Book DemoSee how it works15 minutes, straight to a calendar.
B2B Weekly

The week in Retail, and sixteen other industries, every Monday.

Ten stories, one-line takes, five minutes. Free.

Retail: are you visible to AI?

Before they reach out, Retail buyers ask AI engines which vendors to trust. Explore how your experts, customers, and partners can become useful content for buyers and AI search.

Free Trial

You just read one Retail expert. Your company is full of them.

This article was produced through MarketScale. The same platform turns your merchandising leads, store operations teams, and category managers into the articles, video, and social content Retail buyers are searching for. Start a free trial and see it with your own people. For qualifying companies, no credit card, no demo required.

NPS +73 · 1,000+ creators · 38+ countries

What your free trial includes

Hands-on access to the MarketScale platform
Media requests to your crowd, remote recording, AI writing tools
No demo required. No credit card.
For qualifying companies. Company confirmation required.

More Retail Insights

Retail tech installs go right the first time when technicians know the why

Retail tech installs go right the first time when technicians know the why

Telaid argues that retail technology installations succeed on the first attempt when technicians understand the purpose and end use of the systems they're deploying, not just the mechanical steps. The company standardizes this understanding through certification programs, pairing new technicians with experienced ones, quality audits with feedback loops, and lifecycle service that extends beyond the initial install.

  • 01Technicians who understand camera aim and sensor height are more likely to catch install errors on site, reducing repeat visits and added disruption.
  • 02Telaid standardizes knowledge transfer across locations by certifying technicians on specific technology and customer requirements, pairing newcomers with experienced installers for their first two or three sites, and maintaining ongoing quality audits with documented lessons learned.
  • 03First-time install success is supported by pre-site coordination like materials, permits, and pre-configuration, plus having the right team so trades don’t block each other.

Oct 8, 2026

Santé raises $15M for AI sales agents for liquor stores

Santé raises $15M for AI sales agents for liquor stores

Liquor store POS and payments platform Santé raised $15M to build AI agents aimed at boosting store sales.

  • 01Santé earns from payment processing built into its platform, so its income rises with store sales, and its next AI agents are aimed at moving slow inventory and re-engaging lapsed customers.
  • 02Santé says 25% of a liquor store's goods take more than 12 months to turn a profit. That is the stock its merchandising agent is built to price and promote.
  • 03The sharper question for any liquor POS demo: which agent actions post automatically, like invoice-driven cost updates, and which wait for an owner's approval, like price cuts on slow movers.

Oct 8, 2026

Grocery Vision AI takes blame for network failures underneath

Grocery Vision AI takes blame for network failures underneath

Network issues can hurt customer experience by causing self-checkout lag and dropped camera feeds, which can frustrate customers.

  • 01Network limits can make grocery Vision AI look broken
  • 02Perceived Vision AI failures are often misattributed when the network underneath is the more likely cause.
  • 03Customer frustration can increase when self-checkout lanes experience delays or disruptions.

Oct 6, 2026

Explore More Retail Insights

Read more expert perspectives from across Retail.

Browse Retail Hub

For B2B teams

Your experts could be publishing here

Stories like this one run on content MarketScale captures from real practitioners. See how your team's expertise becomes coverage in Retail and beyond.

Book a Demo

Or call us. No forms required. We pick up. 214-945-2512