Articles by tag: Consumer Expectations
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As Congress Seeks Feedback on IoT Adoption, IoT Experts Should Seek Opportunities for Cross-Discipline Collaboration
In August 2023, the National Institute of Standards of Technology (NIST) put out a request for comments on the Preliminary Update from the Internet of Things Federal Working Group (IoTFWG), which aims to provide the nation direction on how to improve IoT adoption and expand its use cases for the future of industrial, corporate, […]
Returns Cost Retailers Billions. Making Them Even Easier for Customers Will Turn Returns into Revenue.
Recently, fashion retailer H&M began charging its UK customers a small fee for returning online purchases in-store — and then hurriedly backtracked on this strategy. Meanwhile, the National Retail Federation found that returns resulted in $816 billion in lost sales for retailers in the United States last year. It should be no surprise, then, […]
Breaking Conventional Boundaries: A Dive into Modern Workspace Innovation with Workspace48’s Craig McPhail
The conversation around modern workspace innovation has recently become more pertinent as organizations seek to adapt to new-age working conditions, accelerated by the global pandemic. Challenging the conventional workspace models pave the way for more flexible, efficient, and technologically driven solutions. According to a survey by the Pew Research Center, about 54% of adults […]
Locus CEO Nishith Rastogi Wants His AI Tool To Help Meet Customer Demands
Consumer behavior continues to change in the wake of the pandemic. One trend found by 6 River Systems is that consumers demand “omnichannel” retail experiences that are consistent across channels. It can be very difficult for retailers to bridge the gap between brick-and-motor and online delivery of their products. How can retailers create seamless experiences […]
Can Instacart Make its Automation Vision a Reality?
Some businesses found themselves as well positioned as they could have been for the disruption left in the wake of the COVID-19 pandemic. As the world shifted to remote interaction and online shopping, companies like Instacart that offer grocery delivery fit right into what quickly became a new way of life. However, with the world […]
Elevating the Customer Experience through Bank Branch Digital Transformation
Banks are a constant – they loom on urban corners and dot rural towns, providing necessary financial services to their customers. However, they’re also rigid, often resulting in slower adaptation of new technologies. In today’s world of heightened consumer expectations and the desire for more personalized and automated experiences, that’s no longer an option. Even […]
A New Look at the Last Mile: Retail Refined
With new norms emerging such as a new equilibrium in supply and demand and emerging family priorities, we are seeing an increased adoption of technologies that reposition how consumers receive products and services. Last mile is focusing on hyper convenience with speed, ease and utility as the guiding light. Experiential tech won’t go away, […]