Articles by tag: customer loyalty

Lead the Retail Evolution: Implement Self-Service Solutions for Enhanced Retail Operations

self-service solutions

  The retail landscape is witnessing a significant shift towards self-service solutions for pickups, drop-offs, and returns, driven by consumer demand for more convenient and efficient shopping experiences. This trend is underscored by a 30% projected growth rate in the adoption of self-checkout systems and a clear preference from 73% of shoppers who […]

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Articles
Returns Cost Retailers Billions. Making Them Even Easier for Customers Will Turn Returns into Revenue.

Recently, fashion retailer H&M began charging its UK customers a small fee for returning online purchases in-store — and then hurriedly backtracked on this strategy. Meanwhile, the National Retail Federation found that returns resulted in $816 billion in lost sales for retailers in the United States last year. It should be no surprise, then, […]

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Articles
Recreating Disney’s Walk-Through-Fire Customer Loyalty in the Healthcare Sector Makes for a Sensible Approach

Businesses are quickly advancing with technology, which means customer loyalty remains a critical pillar for success. A recent study indicated that the cost of attracting a new customer is five times more than retaining an existing one. While the healthcare sector is a necessity of life, it, too, is a business that has to […]

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Articles
Exploring US Consumer Payment Trends and the Resilient Demand for Cash

The Federal Reserve System’s FedCash® Services has disclosed the findings from its 2022 research into the payment habits of US consumers, suggesting enduring trends established during the pandemic. Key findings from the survey reveal a slight decline in cash payments, accounting for 18% of all transactions. On-person cash holdings witnessed a $5 increase from 2021, […]

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Podcasts
Strengthening Customer Loyalty with Data

Designed for retail leaders and lovers alike, Retail Refined explores the in-store technology of the future, challenges the industry’s preconceived notions, and brings together retail’s biggest names to understand the brand strategies that will define the next decade in retail.   An important part of the retail ecosystem is customer loyalty. Retailers and brands fight hard to […]

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Food & Beverage
A Restaurant’s Most Powerful Tool is Direct Reservations

Restaurants could be missing valuable connection opportunities with customers by outsourcing their reservations to third-party software. Marybeth Sheppard, Senior Vice President of Marketing for SevenRooms explains why, and offers tips for how to use this customer information on today’s MarketScale Food & Beverage Podcast. To understand why is a lesson in restaurant marketing from […]

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IP730
ICOM at IWCE 2024: IP730 is the Solution to Scalable and Effective Communication Systems for Critical Services
March 28, 2024

At the International Wireless Communication Expo (IWCE) 2024 trade show in Orlando, the spotlight was on the latest advancements in communication technology, crucial for sectors like the military, emergency services, and public transportation. This event is a vital meeting point for professionals seeking innovative solutions to enhance their operational communication capabilities across vast distances. […]

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Brand experience with APL
Stepping into the Future at Shoptalk 2024: Creating a Flagship Brand Experience with APL
March 28, 2024

The customers of today are no longer satisfied with mere products; they crave brands that provide immersive, distinctive, and tailored brand experiences. Athletic Propulsion Labs (APL) epitomizes this shift, setting a new standard in the luxury performance market with its innovative athletic footwear. APL’s newly opened flagship boutique in Soho, with its artisan plaster walls […]

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Balancing professional growth and personal well-being
Routines, Rituals and a Mission-Driven Approach: MarketScale’s CRO Tim Maitland on Balancing Professional Growth and Personal Well-Being
March 28, 2024

In a world that often demands the relentless pursuit of success, finding the sweet spot between professional growth and personal well-being can seem like an elusive goal. As we navigate the complexities of modern work-life dynamics, the conversation around maintaining this balance has become more pertinent than ever. In this episode of Growthwell, we […]

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marketing careers
The Impact of AI on Marketing Careers
March 28, 2024

In this episode of The Marketing AI SparkCast, host Aby Varma, a B2B Marketing Leader and the Founder of Spark Novus, sits down with Matt Gill, the Founder and Managing Partner of MICA Consulting Group. Spark Novus is a consultancy specializing in strategic AI adoption in marketing. MICA is a leading boutique national marketing […]

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