Conversation from The EDGE with Service Logic

Aedan Fida Explains How Blade Air’s Expertise, Strategy, and Innovation Can Help Businesses Meet Customer Needs

Blade Air’s

COVID-19 exposed how important indoor air sanitization is to human health. People are hyperaware of the fact that indoor air quality can negatively impact their physical and mental health. As a result, the market is flooded with all sorts of products that claim to protect people from a multitude of airborne assailants: pollen, dust, bacteria,…

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A Discussion with Volta Insite

There is so much technology out there that can help improve the efficiencies of your business – but much of it is hard to use, hard to understand, and even harder to integrate. People are afraid to adopt – but they shouldn’t be. For one consumer in the HVAC and mechanical service industry, integrating a…

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Articles
SafTDek Fall Protection Equipment

According to OSHA (Occupational Safety and Health Administration), falls are the leading cause of death in the construction industry. In 2020, approximately 351 out of 1,008 construction fatalities were due to fatal falls to a lower level, which accounts for about a third of all on-the-job deaths in the construction industry. These deaths cause significant…

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Articles
How to Mitigate a Respiratory Virus in Your Building

Various strategies and techniques can be employed to combat the spread of respiratory viruses in buildings. These strategies aim to reduce the concentration of respiratory viruses in the air and on surfaces, making it less likely for people to contract the virus. Some of the most effective strategies include increasing ventilation and filtration, implementing social…

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Building Management
Conversations from the Edge: Exploring Efficient Ways to Administer Employee Safety, Quality, and Compliance Training

Safety, quality, and compliance training are essential, but are time-consuming and create administrative burdens for businesses. Greg Crumpton, Vice President of Critical Environments and Facilities at Service Logic, and Tony DeAscentis, CEO of Ving, chatted with host Tyler Kern about how Ving is changing this. Ving offers a safety, quality, and compliance training and…

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Building Management
Conversations from the Edge: Women in HVAC Series

The HVAC industry has long been male-dominated, but women are joining the field in larger numbers and making an impact. One of those is Brittney Johnson, Maintenance Sales Representative, Commercial Mechanical at Commercial Mechanical Utah. She spoke with Conversations from the Edge host Hilary Kennedy about her career. Johnson explained that after high school, she wasn’t…

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Building Management
Conversations from the EDGE: Why the COVID-19 Pandemic Brought Indoor Air Quality to the Forefront

Perhaps at no time in history have we thought as much about the air we breathe indoors. With research suggesting that COVID-19 spreads more readily in indoor environments, measures need to be taken to prevent the spread of the coronavirus, but there also are steps that can be taken by business owners or building…

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Exceptional Customer Service in Healthcare is the Cornerstone of Building Patient Trust
November 12, 2024

The significance of excellent customer service in every corner and industry cannot be overstated. This notion is especially crucial in healthcare, where patient experiences often influence their recovery and overall well-being. The topic of customer service in the medical field is always a priority in healthcare because providers strive to enhance patient satisfaction and…

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eVTOL certification
Safran’s AI, Telemetry, and Data Precision Pave the Way for eVTOL Certification
November 11, 2024

The electric vertical takeoff and landing (eVTOL) industry is set to transform urban transportation by addressing congestion and promoting sustainable travel options. Experts predict the global eVTOL market will surge to $39 billion by 2033, with a compound annual growth rate (CAGR) of 36.8% over the next decade. This rapid expansion is fueled by…

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A Plan for the Future: A Legacy of Love, Giving from a Grand Dad with Ken Bissell
November 11, 2024

Everyone knows that parenting is not an easy feat, but raising twins takes parenting to another level. Such a journey is one that Ken Bissell had with his wife and now stands to showcase the power of partnership, patience, and resilience in family life. Including his twins, Bissell is a father to a total…

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Fighting for Fair Healthcare Access Means Overcoming Certain Challenges
November 8, 2024

With healthcare costs continuing to climb, and the access to quality care remaining uneven, discussions on healthcare reform are quite an essential topic. Millions of Americans face high out-of-pocket costs and limited access to critical health services. According to a 2022 Gallup poll, nearly 40 percent of Americans have delayed medical care due to…

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Other Conversation from The EDGE with Service Logic
Conversations from the EDGE: The Value of Peer Groups
November 27, 2019

Jonathan Sterling, president of Maxair Mechanical spoke on this episode of Conversations from the EDGE about peer groups, and how they offer many benefits for an organization. Before Maxair joined the Service Logic group of companies, they participated in non-competitive peer groups with similar type businesses across the country. “Through this process, we gained…

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Conversations from the EDGE: How to Create an Exceptional Customer Experience
November 22, 2019

On this episode of Conversations from the EDGE with Service Logic, host James Kent spoke with Chris Douglas, President of Encon Heating & A/C, about Douglas’ 37 years with Encon, tracing a career path that began as a service technician. It was during this first role with the Encon, Douglas learned the importance of…

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Conversations from The EDGE: Treating the IT Ecosystem as an Actual Ecosystem
October 21, 2019

The process of integrating new systems into existing ecosystems is detailed, by its very nature. On today’s installment of Service Logic’s Conversations from The EDGE, host Sean Heath spoke with Greg Crumpton and StrategITcom’s Carrie Goetz  to discuss the nature of an IT ecosystem and the challenges that present themselves during these implementations. “I…

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Conversations from The EDGE: Misunderstanding the Term “Service Industry”
October 15, 2019

In the business world, there are a few phrases that are mainly used out of habit, without really considering the root meaning of the words being put together. On this episode of Conversations from The EDGE by Service Logic, Elizabeth Barber, Service Manager for Service Logic, had a thoughtful conversation with host Sean Heath…

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Conversations from the Edge: COO Tony Ponzo’s Journey to Service Logic
October 1, 2019

On this month’s episode of Conversations From The EDGE podcast, with Service Logic, host Scott Sidway sat down with Service Logic’s Tony Ponzo to discuss the twists and turns of his successful career path, including an unexpected injury that changed his trajectory. Ponzo is Chief Operating Officer of Charlotte, North Carolina-based Service Logic, the…

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Conversations from The EDGE: How to Encourage Gen Z to Embrace Skilled Trades
September 4, 2019

What’s the single most valuable skillset for a skilled tradesman? Surprise, it’s not 100 percent talent. Soft skills can be the secret ingredient for success in blue-collar trades, according to Josh Zolin, author of the book Blue Is the New White: The Best Path to Success No One Told You About and CEO of…

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Conversations from The EDGE: From HVAC to Internet, Great Service Is All About Attitude
August 22, 2019

Great customer service is about delivering in a timely manner with the least amount of roadblocks possible. But is service also a soft skill? “You bet,” said Greg Crumpton, vice president of critical facilities at Service Logic. On this episode of Conversations from The EDGE with Service Logic, host Sean Heath discussed the role…

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Conversations from The EDGE: Why Acquisitions Can Help HVAC Companies Thrive & Survive
August 20, 2019

Running a small HVAC business is difficult, relying on a single owner to maintain all aspects of the business. In this new episode of Conversations from The EDGE with Service Logic, host Sean Heath sat down with Tim Riedel, president of Service Logic, to discuss how the nationwide HVAC company approaches acquisitions and help…

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Conversations from The EDGE: How Do We Attract Young Workers to Skilled Trade Industries?
August 13, 2019

The US student loan debt hovers at $902 billion. Meanwhile, Millennials and Gen Z’ers are unable to find jobs with their four-year degrees. Their debt continues to mount as they work any job to cover the bills. But this common tail doesn’t have to be the norm. Skills tradesmen and craftsmen jobs are out…

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