Conversation from The EDGE with Service Logic

Aedan Fida Explains How Blade Air’s Expertise, Strategy, and Innovation Can Help Businesses Meet Customer Needs

Blade Air’s

COVID-19 exposed how important indoor air sanitization is to human health. People are hyperaware of the fact that indoor air quality can negatively impact their physical and mental health. As a result, the market is flooded with all sorts of products that claim to protect people from a multitude of airborne assailants: pollen, dust, bacteria,…

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Latest

Articles Software & Technology
A Discussion with Volta Insite

There is so much technology out there that can help improve the efficiencies of your business – but much of it is hard to use, hard to understand, and even harder to integrate. People are afraid to adopt – but they shouldn’t be. For one consumer in the HVAC and mechanical service industry, integrating a…

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Articles Business Services
SafTDek Fall Protection Equipment

According to OSHA (Occupational Safety and Health Administration), falls are the leading cause of death in the construction industry. In 2020, approximately 351 out of 1,008 construction fatalities were due to fatal falls to a lower level, which accounts for about a third of all on-the-job deaths in the construction industry. These deaths cause significant…

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Articles Building Management
How to Mitigate a Respiratory Virus in Your Building

Various strategies and techniques can be employed to combat the spread of respiratory viruses in buildings. These strategies aim to reduce the concentration of respiratory viruses in the air and on surfaces, making it less likely for people to contract the virus. Some of the most effective strategies include increasing ventilation and filtration, implementing social…

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Building Management
Conversations from the Edge: Exploring Efficient Ways to Administer Employee Safety, Quality, and Compliance Training

Safety, quality, and compliance training are essential, but are time-consuming and create administrative burdens for businesses. Greg Crumpton, Vice President of Critical Environments and Facilities at Service Logic, and Tony DeAscentis, CEO of Ving, chatted with host Tyler Kern about how Ving is changing this. Ving offers a safety, quality, and compliance training and…

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Building Management
Conversations from the Edge: Women in HVAC Series

The HVAC industry has long been male-dominated, but women are joining the field in larger numbers and making an impact. One of those is Brittney Johnson, Maintenance Sales Representative, Commercial Mechanical at Commercial Mechanical Utah. She spoke with Conversations from the Edge host Hilary Kennedy about her career. Johnson explained that after high school, she wasn’t…

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Building Management
Conversations from the EDGE: Why the COVID-19 Pandemic Brought Indoor Air Quality to the Forefront

Perhaps at no time in history have we thought as much about the air we breathe indoors. With research suggesting that COVID-19 spreads more readily in indoor environments, measures need to be taken to prevent the spread of the coronavirus, but there also are steps that can be taken by business owners or building…

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Higher Education
From Measuring Memory to Measuring Thinking: How Simulation-Based Learning Could Reshape Higher Education
June 15, 2026

As artificial intelligence continues reshaping the workforce, higher education faces growing pressure to demonstrate its value beyond content mastery. According to the World Economic Forum’s Future of Jobs Report, employers expect 39% of workers’ core skills to change or become outdated by 2030, while 69% identify analytical thinking as the most essential workforce skill. As…

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safer HVAC chemicals
The Future of the Trades Depends on Mentorship and Industry Veterans Passing Down the Craft
June 15, 2026

Across the United States, industries are grappling with a skilled labor shortage. According to industry research, millions of trade jobs are expected to go unfilled in the coming years as experienced workers retire faster than new ones enter the field. At the same time, trade school enrollment has steadily increased. The conversation around skilled trades—once…

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outlet
From Power Shopping to Place-Making: Tanger’s Stephen Yalof on the New Outlet Experience
June 15, 2026

For decades, the outlet trip had a familiar rhythm: get in the car, drive beyond the city, hunt for deals and come home with bags full of discounted finds. But that old model is giving way to something more layered. As retailers reinvest in store experiences to give consumers more reasons to visit, outlet…

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career
How Relationships Build a Career, Deepen Service and Define Purpose
June 10, 2026

In a workplace still shaped by hybrid schedules, remote communication and shifting expectations around professional growth, relationships have become more than a soft skill — they are a career advantage. Gallup’s latest workplace reporting shows that global employee engagement has fallen to 20%, reflecting a broader challenge for organizations trying to keep people connected,…

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Other Conversation from The EDGE with Service Logic
Conversations from the EDGE: The Value of Peer Groups
November 27, 2019

Jonathan Sterling, president of Maxair Mechanical spoke on this episode of Conversations from the EDGE about peer groups, and how they offer many benefits for an organization. Before Maxair joined the Service Logic group of companies, they participated in non-competitive peer groups with similar type businesses across the country. “Through this process, we gained…

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Conversations from the EDGE: How to Create an Exceptional Customer Experience
November 22, 2019

On this episode of Conversations from the EDGE with Service Logic, host James Kent spoke with Chris Douglas, President of Encon Heating & A/C, about Douglas’ 37 years with Encon, tracing a career path that began as a service technician. It was during this first role with the Encon, Douglas learned the importance of…

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Conversations from The EDGE: Treating the IT Ecosystem as an Actual Ecosystem
October 21, 2019

The process of integrating new systems into existing ecosystems is detailed, by its very nature. On today’s installment of Service Logic’s Conversations from The EDGE, host Sean Heath spoke with Greg Crumpton and StrategITcom’s Carrie Goetz  to discuss the nature of an IT ecosystem and the challenges that present themselves during these implementations. “I…

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Conversations from The EDGE: Misunderstanding the Term “Service Industry”
October 15, 2019

In the business world, there are a few phrases that are mainly used out of habit, without really considering the root meaning of the words being put together. On this episode of Conversations from The EDGE by Service Logic, Elizabeth Barber, Service Manager for Service Logic, had a thoughtful conversation with host Sean Heath…

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Conversations from the Edge: COO Tony Ponzo’s Journey to Service Logic
October 1, 2019

On this month’s episode of Conversations From The EDGE podcast, with Service Logic, host Scott Sidway sat down with Service Logic’s Tony Ponzo to discuss the twists and turns of his successful career path, including an unexpected injury that changed his trajectory. Ponzo is Chief Operating Officer of Charlotte, North Carolina-based Service Logic, the…

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Conversations from The EDGE: How to Encourage Gen Z to Embrace Skilled Trades
September 4, 2019

What’s the single most valuable skillset for a skilled tradesman? Surprise, it’s not 100 percent talent. Soft skills can be the secret ingredient for success in blue-collar trades, according to Josh Zolin, author of the book Blue Is the New White: The Best Path to Success No One Told You About and CEO of…

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Conversations from The EDGE: From HVAC to Internet, Great Service Is All About Attitude
August 22, 2019

Great customer service is about delivering in a timely manner with the least amount of roadblocks possible. But is service also a soft skill? “You bet,” said Greg Crumpton, vice president of critical facilities at Service Logic. On this episode of Conversations from The EDGE with Service Logic, host Sean Heath discussed the role…

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Conversations from The EDGE: How Do We Attract Young Workers to Skilled Trade Industries?
August 13, 2019

The US student loan debt hovers at $902 billion. Meanwhile, Millennials and Gen Z’ers are unable to find jobs with their four-year degrees. Their debt continues to mount as they work any job to cover the bills. But this common tail doesn’t have to be the norm. Skills tradesmen and craftsmen jobs are out…

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Conversation from The EDGE: The Key to High-Tech HVAC Systems? Keep It Simple
July 29, 2019

A sweltering summer means it’s a busy time for Bobby Marcus, vice president of controls division for Engineered Cooling Services, a division of Service Logic. On this episode of Conversations from The EDGE with Service Logic, Marcus shared his perspective on the challenges of integrating modern HVAC systems and controls. The Internet of Things…

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