A New Look at the Checkout Experience: Retail Refined

 

In this episode we discuss how FutureProof is helping propel the industry forward when it comes to the acceleration of contactless and mobile payments in grocery, fashion and beyond. No longer a generational conversation, we are seeing an emergence of the DIY consumer and we speak about how that is shaping adoption. And the automated checkout experience is not only powering efficiency and convenience but it’s enabling deeper levels of personalization as they are able to layer in product recommendations, track location navigation. The star is still the store, and technology is powering the hybridization of offline and online convergence.

Di Di Chan is the President and Co-Founder of FutureProof Retail, a New York-based company with the mission of bringing frictionless shopping technologies into physical retail stores. FutureProof leads in providing simple, quality, and customizable Mobile Checkout and Mobile Order Ahead solutions for retailers. Di Di is a global entrepreneur who is passionate about technology, education, and sustainability. Her experience and network in over 15 different countries directly shape FutureProof Retail’s global vision, bringing their solutions to three continents and five different types of retail to date. She holds an M.A. in Economics from New York University and a B.A. in Global Studies from the University of California, Los Angeles.

What Melissa Asked
– What are is FutureProof doing to help propel the industry forward when it comes to contactless payments? Recently your company has offered your services at NO cost to retailers:
– Who are some of your customers today? (ie: Fairway and some stats you can share)
– You started with a focus on grocery, why?
– What sector do you see following in terms of adoption? (Fashion…)
– Pre-COVID 19, we saw brick and mortar conviction with retailers like Amazon and Alibaba entering physical retail, how do you see that evolving?
– Based on your data, what do you see as far as generational adoption of tech/ you have stated that “age isn’t the differentiator”?
– When we are able to leave our homes again, what are the 3 top things you see yourself doing first in NYC?

Catch up on previous episodes of Retail Refined!

 

Follow us on social media for the latest updates in B2B!

Image

Latest

leadership resilience
Rewriting the Odds: Leadership Resilience at the Heart of Norberto Orellana’s Rise
June 23, 2025

Economic mobility is often portrayed as a straight climb. In reality, it’s shaped by adversity, identity, and access to opportunity. As research from the University of Michigan notes, mobility requires not only income, education, and employment, but also more intangible resources such as social inclusion and power—the ability to make choices and exert influence….

Read More
revenue growth strategy
Aligning People, Process, and Innovation Creates a Revenue Growth Strategy Built for Long-Term Impact—Not Just Quick Wins in High Trust Industries
June 20, 2025

Law enforcement agencies are under growing pressure to investigate faster, operate smarter, and serve increasingly complex communities. Yet many still rely on legacy systems that slow progress. Private sector partners are stepping in, offering tools that bridge this divide using a focused revenue growth strategy that balances speed, trust, and long-term impact. A recent…

Read More
human-centered
How Human-Centered Design Led to a Startup Accelerator for Education: A Conversation with Transcend Network’s Co-founder Michael Narea
June 20, 2025

The convergence of human-centered design and education innovation is reshaping how edtech ventures emerge and scale. As AI enables hyper-efficiency and bootstrapped entrepreneurship becomes more viable, the real differentiator is empathy—founders who listen deeply to users before building solutions. A McKinsey study of 300 public companies found that design-led organizations significantly outperformed their peers, with…

Read More
care navigation
AI-Powered Care Navigation Reduces Healthcare Spend and Improves Patient Access
June 20, 2025

The U.S. healthcare system is strained by rising costs, uneven quality, and fragmented care navigation. Employers are bearing the brunt, spending more without always securing better care for their teams. According to the RAND Corporation, one effective strategy is to “change their network and benefit designs to encourage patients to use lower‑priced, higher‑value providers…

Read More