Articles by tag: customer experience
Liisa Walsh, the Director of Product Management at Position Imaging showcases an innovative order fulfilment technology designed to streamline retail pickups. Dubbed “BOPIS solution,” this system integrates seamlessly with point-of-sale (POS) systems, allowing for efficient order preparation and management by staff, referred to as “kickers.” Upon completion, orders are signed into the system, scanned,…
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Can Businesses Prevent Retail Theft Without Hurting Their Customer Experience? Here’s What’s Working.
Last year, retail theft caused businesses to lose a staggering $112.1 billion. Released by the National Retail Federation, these findings indicate a 19.4% increase compared to the previous year. From brands like H&M announcing enhanced anti-shoplifting measures to Target closing nine stores, retail theft is having serious repercussions on retailers and shoppers. Is there…
Community Generated Content - Lockton
The Secret Sauce to Business Success? Employee and Customer Satisfaction
Employee and customer satisfaction are critical cornerstones of a successful business model, and they form the underpinning of this enlightening conversation on Excellence Culture between Matt Brost of Lockton and John Kundmueller, President of Freedom Park. They explore the pursuit of excellence in various aspects of life, from the boardroom to the storeroom. Matt expresses…
Articles
Customer Experience was Changed by the Pandemic, But Technology Came in to Revitalize It
The world was forever changed by the COVID-19 pandemic, and the customer experience industry, especially in the restaurant sector, has faced unprecedented challenges and transformation. The role of technology has been amplified, not only as a survival tool during a time of social distancing and lockdowns, but also as a driving force for long-term,…
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Exploring US Consumer Payment Trends and the Resilient Demand for Cash
The Federal Reserve System’s FedCash® Services has disclosed the findings from its 2022 research into the payment habits of US consumers, suggesting enduring trends established during the pandemic. Key findings from the survey reveal a slight decline in cash payments, accounting for 18% of all transactions. On-person cash holdings witnessed a $5 increase from 2021,…
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SambaSafety: A Culture Committed to Customer Success and Safer Communities
SambaSafety, SambaSafety, with customer success as one of its cornerstones, is driven by a strong organizational culture that places the utmost importance on its customers. As an extension of their customers’ teams and trusted partners, SambaSafety ensures that customer experience remains at the heart of all operations. This dedication to customer care is mirrored in…
Podcasts
Finding the Perfect Balance of Inspiration and Ease
In this episode of Retail Refined, host Melissa Gonzalez, sits down with Richard Lems, the Director of Format and Design at Rituals Cosmetics, to discuss the concept of balancing inspiration and ease in retail. They delve into the unique experience offered by the House of Rituals in Amsterdam, exploring its vision and the ways it…