Articles by tag: customer experience

The Secret Sauce to Business Success? Employee and Customer Satisfaction

employee and customer satisfaction
Employee and customer satisfaction are critical cornerstones of a successful business model, and they form the underpinning of this enlightening conversation on Excellence Culture Read more

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VuWall’s Security Features Utilize AV Over IP to Meet Workplace Security Demands
September 22, 2023

The significant shift in security demands has seen modest operation centers evolve into larger, more intricate spaces. This change isn’t just a nod to expansion but underscores the demand and importance of comprehensive security in modern businesses. Then enter AV over IP solutions, which replaces the old-fashioned bulky matrix switchers and provides a decentralized […]

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GSX 2023: The Present And Future Of Cybersecurity Architecture With Johnson Controls
September 22, 2023

In today’s rapidly evolving technological landscape, the integration of security systems and cybersecurity architecture is paramount for businesses. Johnson Controls, one of the biggest security system integrators in North America, recognizes the challenges faced by organizations in ensuring the reliability and uptime of their security investments. With the rise of connected devices, cybersecurity threats have […]

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FIS Podium
September 22, 2023

Designed in collaboration with CBP, Parabit FIS Podiums are intelligently designed to support touchless passenger processing and efficiently accommodate change over time – technology upgrades, the way passengers are processed, and the way people flow is managed.

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The Secret Sauce to Business Success? Employee and Customer Satisfaction
August 22, 2023

Employee and customer satisfaction are critical cornerstones of a successful business model, and they form the underpinning of this enlightening conversation on Excellence Culture between Matt Brost of Lockton and John Kundmueller, President of Freedom Park. They explore the pursuit of excellence in various aspects of life, from the boardroom to the storeroom. Matt expresses […]

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Customer Experience was Changed by the Pandemic, But Technology Came in to Revitalize It
July 14, 2023

The world was forever changed by the COVID-19 pandemic, and the customer experience industry, especially in the restaurant sector, has faced unprecedented challenges and transformation. The role of technology has been amplified, not only as a survival tool during a time of social distancing and lockdowns, but also as a driving force for long-term, […]

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Exploring US Consumer Payment Trends and the Resilient Demand for Cash
June 28, 2023

The Federal Reserve System’s FedCash® Services has disclosed the findings from its 2022 research into the payment habits of US consumers, suggesting enduring trends established during the pandemic. Key findings from the survey reveal a slight decline in cash payments, accounting for 18% of all transactions. On-person cash holdings witnessed a $5 increase from 2021, […]

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SambaSafety: A Culture Committed to Customer Success and Safer Communities
June 13, 2023

SambaSafety, SambaSafety, with customer success as one of its cornerstones, is driven by a strong organizational culture that places the utmost importance on its customers. As an extension of their customers’ teams and trusted partners, SambaSafety ensures that customer experience remains at the heart of all operations. This dedication to customer care is mirrored in […]

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Finding the Perfect Balance of Inspiration and Ease
May 23, 2023

In this episode of Retail Refined, host Melissa Gonzalez, sits down with Richard Lems, the Director of Format and Design at Rituals Cosmetics, to discuss the concept of balancing inspiration and ease in retail. They delve into the unique experience offered by the House of Rituals in Amsterdam, exploring its vision and the ways it […]

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DigiTech: Service in Review
April 18, 2023

The Service in Review video shows recorded but not pre-arranged, zoom calls directly to our customers. In these calls we asked them, “How are we doing? Their answers were as we expected, “you guys are doing great, don’t change a thing!” Give this one a watch and listen to all the things they had to […]

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One Third of Customers Will Leave a Business if They Have One Bad Experience. How Should the Smart City Expo World Congress Approach the Customer Experience?
January 20, 2023

Customer service and customer centricity are values many businesses claim to have, and for good reason—Forbes cited that one third of customers will stop buying from a brand they are loyal to if they have even one bad experience. However, it seems that companies in the Smart City Expo World Congress may be shifting […]

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Sharing Knowledge in the HVAC Industry for an Improved Customer Experience
December 28, 2022

Good communication goes a long way and can often be the backbone for providing an efficient, friendly, and improved customer experience. While strong communication is a vital area for many industries, it is the trade industry that benefits the most from soft skills. Why do these skills matter so much and how can the […]

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Becoming a Better Ally: Ensuring Diversity, Equity, and Inclusion in the Digital Space
December 15, 2022

The world of business-to-business interactions has been entirely upended in the world of Covid. Face to face connections are often not possible or even desired and it can be quite easy to fall into the trap of thinking that the bulk of our interactions can be done on Zoom or Teams or via email or […]

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