Closing the Books

Closing the Books: How Regulation F is Reshaping the Debt Collection Industry

Returning guest Michelle Dove, Chief Compliance Officer and General Counsel for IC System, sits down with host Tyler Kern to discuss the changes implemented by Regulation F and how they’ve effected IC System as well as the broader debt collection world. “I am mainly tasked with understanding the law that applies to the collection industry and making sure Read more

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Business Services
Closing the Books: How Regulation F is Reshaping the Debt Collection Industry
Returning guest Michelle Dove, Chief Compliance Officer and General Counsel for IC System, sits down with host Tyler Kern to discuss the changes implemented by Regulation F and how Read more
Business Services
Closing the Books: Realistic Expectations for Working with a Debt Collection Agency
  In general, the debt collection industry suffers from a poor reputation. And the idea that a consumer in debt could describe their experiences working with a debt collection agency as Read more
Closing the Books
Closing the Books: National Licensure in the Collections Industry
A collections agency that is nationally licensed ensures compliance within each state it operates. Chris Morris, VP of Client Success at IC System, spoke with Tyler Kern about the Read more
Business Services
Why Winning the BBB’s Torch Award for Ethics Is Important for IC System
 The Better Business Bureau (BBB) has long been an organization that seeks to build trust between businesses and consumers. Most people are familiar with their grading, which is the result of Read more
Business Services
How a Collection Partner Helps Utilize Healthcare Offices’ Limited Resources
  Debt collection is a challenging aspect of healthcare operations. With a variety of organizations, account recovery isn’t one-size-fits-all, nor is it usually manageable with limited Read more
Business Services
Closing the Books: Patient Advocacy in Healthcare from the Provider to Collections
What does patient advocacy look like in 2021, and how has COVID-19 impacted the healthcare system from the patient to the provider and collection agencies? Kristina Gursky, Director of Read more

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All Closing the Books
Closing the Books: How Regulation F is Reshaping the Debt Collection Industry
May 7, 2022
Returning guest Michelle Dove, Chief Compliance Officer and General Counsel for IC System, sits down with host Tyler Kern to discuss the changes implemented by Regulation F and how they’ve effected IC System as well as the broader debt collection world. “I am mainly tasked with understanding the law that applies to the collection industry and making sure Read more
Closing the Books: Realistic Expectations for Working with a Debt Collection Agency
April 15, 2022
  In general, the debt collection industry suffers from a poor reputation. And the idea that a consumer in debt could describe their experiences working with a debt collection agency as positive is strange to many people. Closing the Books host Tyler Kern spoke with Brian Eggert, Marketing Specialist at IC System about these various perceptions and how to Read more
Closing the Books: National Licensure in the Collections Industry
March 15, 2022
A collections agency that is nationally licensed ensures compliance within each state it operates. Chris Morris, VP of Client Success at IC System, spoke with Tyler Kern about the ins and outs of being nationally licensed in the collections industry. Becoming a nationally licensed collections agency is a complex, intricate process that can take a Read more
Why Winning the BBB’s Torch Award for Ethics Is Important for IC System
August 15, 2021
 The Better Business Bureau (BBB) has long been an organization that seeks to build trust between businesses and consumers. Most people are familiar with their grading, which is the result of customer reviews. They also have the Torch Awards for Ethics, and IC System is a 2021 winner. Discussing the award and what it means, Closing the Books host Tyler Kern Read more
How a Collection Partner Helps Utilize Healthcare Offices’ Limited Resources
July 15, 2021
  Debt collection is a challenging aspect of healthcare operations. With a variety of organizations, account recovery isn’t one-size-fits-all, nor is it usually manageable with limited resources. Healthcare can lean on trusted agency partners to improve collection efforts. With insights on this topic, Closing the Books host Tyler Kern spoke with experts Read more
Closing the Books: Patient Advocacy in Healthcare from the Provider to Collections
June 15, 2021
What does patient advocacy look like in 2021, and how has COVID-19 impacted the healthcare system from the patient to the provider and collection agencies? Kristina Gursky, Director of Healthcare Client Success at IC System, and Kenny Koerner, Director of Revenue Cycle at CGH Medical Center, helped host Tyler Kern break down this important and timely Read more
How Utilities Can Decrease Their Accounts Receivable
May 16, 2021
Utility companies, like many businesses, were impacted by the COVID-19 pandemic. With people struggling to pay their bills, that left utilities with growing accounts receivables. Karen Jonas, Senior Vice President of Business Development at IC System, and Eric Port, Recovery Manager at DebtNext, provided some insights on the matter and some welcome news for Read more
Closing the Books: Scorecards for Success in Debt Collection
April 15, 2021
Mike Selbitschka joined IC System fresh out of high school. Now IC System’s Vice President of Operations, Selbitschka knows a thing or two about the collections industry. And the best tool he knows for measuring success is the scorecard. There are multiple scorecards used to track performance. Some, Selbitschka said, come from IC System’s clients, and some Read more
How Collection Agencies Can Benefit from Customer Satisfaction Surveys
February 15, 2021
  Business leaders in B2C industries are quite familiar with post-call customer satisfaction surveys. After all, they’re one of the most effective and practical ways to measure consumer sentiment. However, the debt collections market is one industry that hasn’t implemented this aspect of consumer experience – until recently. Tim Scholl is IC System’s Read more