Closing the Books

Collecting Healthcare Debt in Highly Regulated Conditions

In the insightful Episode 39 of “Closing the Books,” Michelle Dove, IC System’s Corporate Counsel and Chief Compliance Officer, delves into the intricate realm of healthcare debt collection amidst the backdrop of evolving regulations. Dove highlights the imperative of staying abreast with the latest regulatory changes, such as updates from the Consumer Financial Protection…

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Latest

Business Services
IC System’s DebtNext dPlat Certification

In the most recent episode of the “Closing the Books” by IC System, host Eric Johannes, Director of Marketing at IC System, speaks with Karen Jonas, Senior VP of Field Sales at IC System, and Frank Ellenberger, Director of Strategic Initiatives at DebtNext Software. IC System recently became the first vendor certified for DebtNext…

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Articles Business Services
IC System Becomes DebtNext’s First Accredited Partner

St. Paul, MN, November 17, 2023 – IC System is proud to announce that DebtNext has made our company the inaugural member of its dPlat Partner Accreditation Program. As the first accredited company under the new program, IC System is a trusted partner for creditors looking to select a collection agency and integrate their past-due inventory using…

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Closing the Books
Small Business Debt Can be Managed Without Harming a Business’s Reputation

Navigating the network of small business debt can feel like a treacherous journey for many entrepreneurs. Often, the small scale and tight-knit nature of these ventures mean that even one or two delinquent clients can cause significant disruption to revenue streams. Nowadays, many reputations can be built or broken by customer reviews, and the…

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Business Services
Ethical Debt Collection: A Conversation with Al Oberdick of IC System

In the latest episode of Closing the Books by IC System, host Gabrielle Bejarano chats with Al Oberdick, a seasoned district sales manager with IC System. With a background in social work, Al joined IC System to champion ethical sales, finding the company’s core values in sync with his. Bejarano and Oberdick discuss the…

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Business Services
Closing the Books: Overcoming Debt Collection Challenges in 2023

Inflation continues to be something consumers have to deal with on a very regular basis. In addition, debt is burden that people from all walks of life have to contend with. So, when it comes to both of these issues, how can debt recovery agencies manage collections, their interactions with consumers, and work within new…

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Articles Business Services
How to Start Collecting Business Debts – Quickly and Automatically with InstiCollect

Consumer debt is steadily climbing due to trends such as pandemic recovery (e.g., rent recouperation), fear of recession, healthcare (e.g., pushing more healthcare costs onto patients), and other current trends. Smaller businesses will be impacted more due to their lack of resources and training to collect this increased debt. In a new episode of…

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Latest

storytelling
The Secret to Brand Loyalty: Why Storytelling Is the Best Way to Be Heard in a Crowded Market
July 16, 2025

In today’s fast-evolving digital marketplace, attention is scarce, and trust even more so. In an era of remote work, AI-driven marketing, and constant digital noise, storytelling has emerged as one of the most powerful tools to cut through the clutter. In fact, research shows that people who used storytelling techniques to remember information recalled seven…

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hospitality career development
Leaders Driving Hospitality Career Development Must Embrace Tech, Inclusion, and Risk
July 16, 2025

The hospitality industry is under mounting pressure to modernize to meet guest expectations for seamless, tech-driven experiences and also develop leaders who can drive that transformation. According to Rackspace Technology, only 28% of travel and hospitality companies qualify as “AI leaders”— those aligning strategy, compliance, and training with real-world deployment. Another 28% remain in…

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HR compliance
Seeing What Others Miss: The Art of Problem Solving in HR Compliance
July 16, 2025

In this episode of Professional Quotient: Conversations that Build Equity, host Jason Winningham sits down with Andrea Kilburn, the HR EEO and Affirmative Action Compliance Manager at EssilorLuxottica. Andrea has built her career on problem-solving, advocacy, and the power of precise thinking. Andrea shares her unique path from mortgage underwriting to HR compliance, and…

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Ham Radio
Icom’s Germany Trip Highlights the Power of Portability at Friedrichshafen’s Ham Radio Showcase
July 15, 2025

In an era where digital communication happens at the speed of light, it’s easy to overlook the enduring charm and ingenuity of amateur radio. Yet, events like the Ham Radio fair in Friedrichshafen, Germany, remind us that radio isn’t just a relic—it’s a thriving, inventive community built on experimentation and exploration. One striking example is…

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Other Closing the Books
Collections Overview with IC System Director of Operations
February 16, 2023

IC System, a family-owned and nationally recognized debt collection agency with 85 years of experience, can effectively help you recover revenue and ease your accounts receivable burden. Whether you’re a first-time client or have previously worked with other agencies, we simplify the process of sending accounts to collections. On today’s episode of Closing The Books,…

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How Can a Debt Collection Agency Recover Your Revenue With Efficiency?
February 16, 2023

IC System, a family-owned and nationally recognized debt collection agency with 85 years of experience, can effectively help you recover revenue and ease your accounts receivable burden. Whether you’re a first-time client or have previously worked with other agencies, we simplify the process of sending accounts to collections. On today’s episode of Closing The Books,…

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Challenges of Debt Collection 2023
January 25, 2023

On the newest episode of Closing the Books, a podcast by IC System – expert in all things debt collection – host Gabrielle Bejarano chats with President and CEO of IC System, John Erickson, about the challenges of debt collection for the previous years, rolling into 2023. The two discuss… 1) The impact the past…

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Tax Season for Utilities
January 1, 2023

Every day, more and more cases arise within the utility industry where customers find themselves with average balances increasing over 25%, especially given current economic indicators of inflation. Energy bills are piling up, and consumers are disconnecting as their bills become more difficult to pay off. For debt collection agencies, the longer the disconnected account…

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Find Hidden Revenue In Your Late-Stage Healthcare Receivables
January 1, 2023

IC System SMEs discuss how our company uses a unique late-stage program to find your hidden revenue.

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Tips For Small Business When Submitting Debt To A Collection Agency
January 1, 2023

Small businesses often have little to no experience in working with a collection agency and it is often something that business are hesitant to pursue without the proper knowledge. To discuss this in-depth, podcast host, Tyler Kern, welcomed guest Bryan Campbell, Business Development Manager at IC System, to discuss small business entering a partnership with…

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Inside IC System’s Successful Partnership with Genomind
January 1, 2023

Finding a perfect match can be difficult, but sometimes things just click. That’s the case with IC System and Genomind.  Genomind, a company utilizing genetics as a data point in diagnosing mental health challenges, wanted a recovery agency that, instead of aggressively going after those who hadn’t yet paid for the services provided, would take…

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How Government and Utilities Organizations can Write Better RFPs
January 1, 2023

Class was in session on Closing the Books as Tyler Kern got a crash course in the secrets behind writing an accurate collections RFP to capture vendors’ attention and deliver the results businesses desire. IC System Proposal Manager Mark Pollard provided insights into what vendors like IC System look for in a well-written RFP that…

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Keeping Up with Regulatory Change in the Collection Industry
January 1, 2023

With 50 states and seemingly a different set of rules for each, keeping up with the regulatory changes in the collections industry can be tricky. But Michelle Dove, Corporate Counsel & Chief Compliance Officer at IC System, said it’s all in a day’s work. She joined host Tyler Kern to shed some light on the…

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