Beyond MRO

Navigating The Skies of Customer Service in the MRO Industry

Navigating The Skies of Customer Service in the MRO Industry

Welcome to “Beyond MRO,” where we explore the latest trends and topics in the aviation and maintenance, repair, and overhaul (MRO) industry. I’m your host, Michelle Dawn Mooney, and today, we’re diving deep into the world of customer service in aviation. Joining us is Alyssa Thorne, Business Development Manager at FEAM Aero, an expert in…

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Latest

Our Hangars
From Service to Skies: FEAM Aero’s Commitment to Veterans

In a world where the path forward can be uncertain, FEAM Aero is rewriting the narrative for our nation’s veterans. With a legacy rooted in family values and a deep commitment to those who have served, FEAM Aero is more than an aircraft maintenance company—it’s a launchpad for veterans’ careers. Stepping into civilian life after…

Read More
Season One -- Beyond MRO
Advancing Safety in the Aviation Industry

In this episode of Beyond MRO, we explore the critical importance of safety in aviation with a focus on the safety department at FEAM Aero. Safety is not merely a part of aviation maintenance and operations; it’s a core value ingrained in every aspect of the industry. Joining us are two outstanding guests, Alison…

Read More
Season One -- Beyond MRO
Your Guide to Talent Acquisition & Recruiting in the Aviation Industry: Insights from FEAM Aero

In the latest episode of “Beyond MRO,” a podcast brought to you by FEAM Aero, host Michelle Dawn Mooney explores the world of aircraft maintenance, repair, and operations. This episode delves into the crucial topic of talent acquisition and recruiting in the aviation industry. With the growing demand for skilled technicians and the need…

Read More
Our Hangars
Empowering Careers in Aviation: Artem Pavlyukovets’ Story with FEAM Aero

Artem Pavlyukovets, the Hangar Operations Lead Mechanic at FEAM Aero’s CVG Airport location, embodies the boundless possibilities and unwavering dedication of the aviation industry. His journey began with enrollment in a trade school specializing in airframe and power plant technology, igniting his passion for aviation and exploring careers in aviation. As an integral part of…

Read More
Our Hangars
Safety First: An Inside Look at FEAM Aero’s Commitment to Aviation Safety

Discover the thrilling world of aviation with ample opportunities for learning and growth. Anisha Finch, a Safety Coordinator at FEAM Aero, embodies the spirit of continuous learning and professional development. Her journey with FEAM Aero began when she applied for an A&P technician position in Arizona, which eventually led to her current role. From her…

Read More
Our Hangars
Addressing the AMT Shortage: FEAM Aero’s Commitment to Training and Growth

In the aviation industry, the AMT shortage is a pressing concern. However, FEAM Aero, a renowned Maintenance Repair Organization (MRO), is taking proactive steps to tackle this challenge head-on. With over 36 locations across the United States and 20 locations overseas, FEAM Aero is dedicated to excellence. To address the AMT shortage, FEAM Aero…

Read More

Latest

human-centered
How Human-Centered Design Led to a Startup Accelerator for Education: A Conversation with Transcend Network’s Co-founder Michael Narea
June 20, 2025

The convergence of human-centered design and education innovation is reshaping how edtech ventures emerge and scale. As AI enables hyper-efficiency and bootstrapped entrepreneurship becomes more viable, the real differentiator is empathy—founders who listen deeply to users before building solutions. A McKinsey study of 300 public companies found that design-led organizations significantly outperformed their peers, with…

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care navigation
AI-Powered Care Navigation Reduces Healthcare Spend and Improves Patient Access
June 20, 2025

The U.S. healthcare system is strained by rising costs, uneven quality, and fragmented care navigation. Employers are bearing the brunt, spending more without always securing better care for their teams. According to the RAND Corporation, one effective strategy is to “change their network and benefit designs to encourage patients to use lower‑priced, higher‑value providers…

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edge computing
Building the Wireless Future: Low-Power IoT, Edge Computing, and the End of the Gs
June 19, 2025

As the global race to 6G heats up, telecom providers, governments, and tech companies are investing billions to advance the next generation of hyperconnected infrastructure. European operators urge regulators to release more spectrum to stay competitive, while U.S. programs like the USDA’s ReConnect have funneled over $1 billion into rural fiber backhaul. Meanwhile, companies like…

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healthcare operations
Healthcare Operations Improve with AI That Unites Data, Automation, and Ethics
June 18, 2025

Generative AI has captured the public imagination, but its most transformative use cases may lie far from flashy consumer tools. In healthcare operations, where complexity, inefficiency, and fragmentation remain persistent challenges, AI is now driving measurable improvements. Research suggests AI-enabled healthcare systems could cut administrative costs by up to $360 billion in the U.S. alone….

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Latest Beyond Bites

Beyond Bites
The Last 747 is Delivered to the FEAM Hangar at CVG Airport
February 8, 2023

CINCINNATI, OH – After an iconic history, the last Boeing 747-8 Freighter has rolled out of the Boeing plant in Everett, Washington. This marks the end of an era for the aviation giant, as the Boeing 747 played an integral part in the development of commercial aviation since its introduction in 1969. The iconic humpback design…

Read More
How One MRO Company is Creatively Overcoming the Industry’s Talent Shortage

Fresh off the conclusion of the MRO Americas 2022 Aviation week, host Grant Harrell of the podcast “Are We There Yet?” sat down with Cam Murphy, the president of FEAM Aero — an aircraft maintenance company. The pair discussed the aviation industry, and how the global pandemic greatly affected various aspects of the field. But…

Read More

Latest Our Hangars

From Service to Skies: FEAM Aero's Commitment to Veterans
Our Hangars
From Service to Skies: FEAM Aero’s Commitment to Veterans
August 28, 2023

In a world where the path forward can be uncertain, FEAM Aero is rewriting the narrative for our nation’s veterans. With a legacy rooted in family values and a deep commitment to those who have served, FEAM Aero is more than an aircraft maintenance company—it’s a launchpad for veterans’ careers. Stepping into civilian life after…

Read More
Empowering Careers in Aviation: Artem Pavlyukovets’ Story with FEAM Aero

Artem Pavlyukovets, the Hangar Operations Lead Mechanic at FEAM Aero’s CVG Airport location, embodies the boundless possibilities and unwavering dedication of the aviation industry. His journey began with enrollment in a trade school specializing in airframe and power plant technology, igniting his passion for aviation and exploring careers in aviation. As an integral part of…

Read More
Safety First: An Inside Look at FEAM Aero’s Commitment to Aviation Safety

Discover the thrilling world of aviation with ample opportunities for learning and growth. Anisha Finch, a Safety Coordinator at FEAM Aero, embodies the spirit of continuous learning and professional development. Her journey with FEAM Aero began when she applied for an A&P technician position in Arizona, which eventually led to her current role. From her…

Read More
Addressing the AMT Shortage: FEAM Aero’s Commitment to Training and Growth

In the aviation industry, the AMT shortage is a pressing concern. However, FEAM Aero, a renowned Maintenance Repair Organization (MRO), is taking proactive steps to tackle this challenge head-on. With over 36 locations across the United States and 20 locations overseas, FEAM Aero is dedicated to excellence. To address the AMT shortage, FEAM Aero…

Read More
Exploring FEAM Aero's Expansion at CVG with Martin Fryer
Our Hangars
Exploring FEAM Aero’s Expansion at CVG
June 19, 2023

In the world of aviation, time never stands still. It’s an industry that demands constant readiness, with the right skill set, tools, opportunities, people, training, and location all coming together seamlessly. Martin Fryer, the CVG General Manager for FEAM Aero, understands this reality all too well. As he steps into work each morning, the…

Read More

Latest Season One -- Beyond MRO

Navigating The Skies of Customer Service in the MRO Industry
Season One -- Beyond MRO
Navigating The Skies of Customer Service in the MRO Industry
November 21, 2023

Welcome to “Beyond MRO,” where we explore the latest trends and topics in the aviation and maintenance, repair, and overhaul (MRO) industry. I’m your host, Michelle Dawn Mooney, and today, we’re diving deep into the world of customer service in aviation. Joining us is Alyssa Thorne, Business Development Manager at FEAM Aero, an expert in…

Read More
Advancing Safety in the Aviation Industry

In this episode of Beyond MRO, we explore the critical importance of safety in aviation with a focus on the safety department at FEAM Aero. Safety is not merely a part of aviation maintenance and operations; it’s a core value ingrained in every aspect of the industry. Joining us are two outstanding guests, Alison…

Read More
Your Guide to Talent Acquisition & Recruiting in the Aviation Industry: Insights from FEAM Aero

In the latest episode of “Beyond MRO,” a podcast brought to you by FEAM Aero, host Michelle Dawn Mooney explores the world of aircraft maintenance, repair, and operations. This episode delves into the crucial topic of talent acquisition and recruiting in the aviation industry. With the growing demand for skilled technicians and the need…

Read More
Achieving Optimal Results with Aerospace Major Repair and Recovery

The aerospace industry has been in recovery mode since the end of the global pandemic. Domestic and international travel are rising, but challenges remain from supply chain disruptions, digital transformation, obtaining a skilled workforce, and future air mobility considerations of AAM and EVTOL.  To keep ahead of these challenges, one area of critical importance…

Read More
Season One -- Beyond MRO
Epic Flight Academy’s New Mechanic Program Will Help Nurture the Next Generation of Aviation Technicians
April 13, 2023

The need for well-trained aviation technicians becomes increasingly crucial as the aviation industry continues to grow and evolve. However, training new technicians comes with several challenges, from a shortage of skilled trainers to a lack of hands-on training opportunities. The shortage of skilled technicians is a significant challenge that needs to be addressed by the industry.  What…

Read More
Other Beyond MRO
Exploring FEAM Aero’s Expansion at CVG
June 19, 2023

In the world of aviation, time never stands still. It’s an industry that demands constant readiness, with the right skill set, tools, opportunities, people, training, and location all coming together seamlessly. Martin Fryer, the CVG General Manager for FEAM Aero, understands this reality all too well. As he steps into work each morning, the…

Read More
Achieving Optimal Results with Aerospace Major Repair and Recovery
May 17, 2023

The aerospace industry has been in recovery mode since the end of the global pandemic. Domestic and international travel are rising, but challenges remain from supply chain disruptions, digital transformation, obtaining a skilled workforce, and future air mobility considerations of AAM and EVTOL.  To keep ahead of these challenges, one area of critical importance…

Read More
Epic Flight Academy’s New Mechanic Program Will Help Nurture the Next Generation of Aviation Technicians
April 13, 2023

The need for well-trained aviation technicians becomes increasingly crucial as the aviation industry continues to grow and evolve. However, training new technicians comes with several challenges, from a shortage of skilled trainers to a lack of hands-on training opportunities. The shortage of skilled technicians is a significant challenge that needs to be addressed by the industry.  What…

Read More
The Last 747 is Delivered to the FEAM Hangar at CVG Airport
February 8, 2023

CINCINNATI, OH – After an iconic history, the last Boeing 747-8 Freighter has rolled out of the Boeing plant in Everett, Washington. This marks the end of an era for the aviation giant, as the Boeing 747 played an integral part in the development of commercial aviation since its introduction in 1969. The iconic humpback design…

Read More
How One MRO Company is Creatively Overcoming the Industry’s Talent Shortage
May 11, 2022

Fresh off the conclusion of the MRO Americas 2022 Aviation week, host Grant Harrell of the podcast “Are We There Yet?” sat down with Cam Murphy, the president of FEAM Aero — an aircraft maintenance company. The pair discussed the aviation industry, and how the global pandemic greatly affected various aspects of the field. But…

Read More