Proud, Productive and Priceless: How Unlocking the Power of People Will Reignite Retail


As retailers re-imagine brick and mortar, stores are once again at the center of the action. But what about the people who power the action, store associates? They can get left out of the conversation as technology and automation grab attention, yet these front-line workers are critical to retailers’ success across every channel. Carol’s guest is passionate about acknowledging and encouraging store workers and he’s written an important book to fulfill that commitment. Ron Thurston is the author of Retail Pride: The Guide to Celebrating Your Accidental Career, a labor of love that pulls together Ron’s years of experience developing store teams for top brands like Apple, West Elm, Tory Burch, St. Laurent and now, as VP of stores for INTERMIX. In this interview episode, Ron and Carol discuss what it takes for retail workers to own their contributions and careers and how retail leaders can motivate brick and mortar teams during challenging times.

In this interview, you’ll learn:

  • The three pillars of retail expertise
  • Why shifting from accidental to intentional changes everything
  • Tactics for motivating store teams and messaging that they matter
  • How to merge high tech and high touch without upsetting the balance

Contact information:

Listen to Previous Episodes Right Here!

Follow us on social media for the latest updates in B2B!


Mark Tina Envisions Differences to the Verizon Partner Network in 2024
December 1, 2023

In the dynamic telecommunications landscape, Verizon’s Partner Network continues to evolve, adapting to new trends and opportunities. For another segment featuring Mark Tina, VP of Indirect Channel Distribution and Channel Chief at Verizon Business Group, he explores exactly what types of significant changes and advancements the Verizon Partner Network will see in 2024. In this […]

Read More
verizon business group
Mark Tina Explores the Importance of Partners in Verizon Business Group Success
December 1, 2023

A special episode of The Verizon Partner Network focuses on an examination of an industry marked by fierce competition and rapid innovation. But most importantly, how the role of partnerships in a company’s success is increasingly vital. Mark Tina, the VP of Indirect Channel Distribution and Channel Chief at Verizon, details why partners are essential […]

Read More
Mark Tina Highlights Three Pillars of Success in Verizon’s Partner Network
December 1, 2023

For a continuation episode of The Verizon Partner Network’s special segment with team leaders, Mark Tina, VP of Indirect Channel Distribution and Channel Chief at Verizon Business Group, joined again to outline the three top aspects that define the Verizon Partner Network and its approach to collaborative success. The video centers on Tina’s explanation of […]

Read More