Articles by tag: The Main Course

The Main Course: How A New Drive-Thru Experience Keeps Coffee Customer-Centric

In an age where convenience is king, the drive-thru model has become an integral part of the food and beverage industry. With the rise of on-the-go lifestyles and the need for quick service, drive-thrus have evolved from mere transactional points to hubs of customer interaction. Recent data suggests that over 60% to 70% of […]

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Food & Beverage
A Look at the American Classic, The Cheesesteak, with Pat’s King of Steaks’ Frank E. Olivieri

The Main Course host, Barbara Castiglia, sat down with Frank E. Olivieri, the owner of the iconic Pat’s King of Steaks in Philadelphia. Olivieri serves up the rich history of the cheesesteak, emphasizing the importance of fresh ingredients and the unique taste of their signature cheese. He also shares personal anecdotes from his early […]

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Atomic Wings Aims to Spice up Franchise Operations in the Competitive Wing Space

As dining preferences shift towards healthier options, the restaurant industry is evolving to keep pace, particularly in franchise operations. Quality can sometimes fall by the wayside in a food culture dominated by convenience and speed. However, restaurant franchises realize that the key to customer loyalty and long-term success lies in maintaining quality while expanding […]

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As the Restaurant Industry Grapples With Post-Pandemic Changes, Experts Examine a Look Into its Future

Amid a climate of recovery and relentless transformation, the restaurant industry braces for new challenges and opportunities. Fresh off a year marked by tremendous disruption, the sector is projected to record a staggering $997 billion in sales this year. Yet, this growth comes at a time of significant menu price inflation and continued […]

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Customer Experience was Changed by the Pandemic, But Technology Came in to Revitalize It

The world was forever changed by the COVID-19 pandemic, and the customer experience industry, especially in the restaurant sector, has faced unprecedented challenges and transformation. The role of technology has been amplified, not only as a survival tool during a time of social distancing and lockdowns, but also as a driving force for long-term, […]

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Articles
Beverage Only Concepts is Taking Over the Food Industry as the Brewing New Trend Becomes Center Stage For Consumers

As trends shift and evolve in the food industry, a notable new phenomenon has taken center stage: beverage only concepts. Over the past few years, we have witnessed an explosion in the number of businesses that focus solely on drinks, offering everything from coffee to milkshakes and now, iced tea. This intriguing move away […]

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Restaurant Insurance is More Necessary Than Ever as Some Owners Overlook Coverage Due to Complexities

There is no industry that is immune to surprises and shocks. However, the restaurant industry has been facing its own unique blend of challenges recently, forcing owners to question the adequacy of their restaurant insurance coverage. For many, insurance is perceived as a necessary yet complicated evil, something begrudgingly purchased and then promptly forgotten, […]

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What makes a true leader
What Makes a True Leader: The Transformative Role of Resilience and Growth in the Face of Adversity
May 3, 2024

In a world rapidly shifting towards greater diversity in leadership styles, the conversation about what makes a true leader has never been more pertinent. This discussion is particularly relevant as businesses globally respond to the ongoing challenges of the digital era, where leadership not only shapes company culture but also impacts innovation and market […]

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America's crude oil dominance
America’s Crude Oil Dominance Helped Avoid a Recession. Here’s Why the US Shouldn’t Bow Down to Renewable Energy Pressure
May 2, 2024

Recent data from the US Energy Information Administration (EIA) reveals that the US has maintained its position as the world’s leading crude oil producer for the past six years, achieving production levels unprecedented in global history. This milestone comes amid shifting geopolitical dynamics and evolving energy policies, raising significant questions about America’s role in […]

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AI-powered exit technology
AI-Powered Exit Technology Can Ease Checkouts, But Larger Stores May Grapple with Scalability Issues
May 2, 2024

In recent developments, Sam’s Club has initiated the deployment of AI-powered exit technology across more than 120 of its retail locations, aiming to enhance customer experience by significantly reducing wait times. This move emerges as a contrasting response to Amazon’s recent pullback from its Just Walk Out technology, which allowed customers to shop without […]

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profitability challenges
New Pricing Strategies and Charging Standards Are Crucial to Mitigate Profitability Challenges in the EV Sector
May 2, 2024

Recent fluctuations in Tesla’s quarterly earnings and a general moderation in the growth of electric vehicles (EVs) in the U.S. market have raised concerns about the profitability challenges facing the EV industry. Despite an initial explosive growth, the increase in market share is showing signs of slowing down. These shifts occur amidst a broader […]

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The Main Course: The Sweet Success of Gourmet Cookie Shops
June 6, 2023

In today’s world of fast-paced culinary innovations, there’s a classic treat that remains timeless and universally loved: the cookie. Recent trends have shown a surge in gourmet cookie shops, with a particular emphasis on unique flavors and high-quality ingredients. Studies by the National Bakers Association help show how popular gourmet cookie shops continue to […]

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Shake Shack Beat its Q1 Profit Expectations. The Key Was Technology, LTOs, and Efficient Operations.
May 11, 2023

Shake Shack’s Q1 performance has been nothing short of spectacular, showcasing a brand that understands its market and is not afraid to innovate. The fast-food giant has returned to pre-COVID numbers, proving its resilience in the face of adversity. What can the larger QSR industry learn from Shake Shack and its business model, use […]

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The Wholesale Business: A Collaborative Approach
April 28, 2023

Owning a bakery is a dream for some people; for others, the vision continues beyond that first cookie sold. For the Co-Owners of Brooklyn, New York’s The Good Batch, Anna Gordon and Steven Hartong, the question isn’t the next type of cookie to sell; it’s what’s the next market expansion. The global market for […]

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Can Seafood Really Be As Accessible As The Corner Bar?
March 21, 2022

Can seafood really be as accessible as the corner bar? Shuckin’ Shack was designed on this premise of making seafood an everyday menu item as opposed to the white tablecloth service. The company’s CEO Jonathan Weathington joined The Main Course host Barbara Castiglia to share the company’s story and his thoughts on franchising. While Shuckin’ Shack is a […]

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How Paris Baguette Maintains Quality Across Its Stores
November 4, 2021

Key Points: Paris Baguette has nearly 4000 bakery-cafes worldwide. They maintain standards by having regular store audits. They also constantly train, film and, review in order to maintain standards. Commentary: If the thought of a French baguette or pastry puts you in a good mood, you’ll love the latest delicious episode of The Main […]

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Helping Restaurants of All Sizes with the Restaurant Repair Process
October 20, 2021

Running a restaurant is hard work, especially if you’re a small business operating on thin margins. The expected parts of those workloads and margins are one thing; day-to-day operations are layered and full of important intricacies to make sure the kitchen and service run smoothly. But couple that with the fact that basic operations […]

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What Drives An Effective Loyalty Program? Figuring Out the “Magic Formula.”
October 8, 2021

The QSR industry is one that is full of endless possibilities when it comes to the customer experience. In this clip of an upcoming episode of The Main Course, Barbara Castigila speaks with Peter Klayman who is the QSR and Restaurant Practice Lead at Bottle Rocket about the QSR customer experience. The two talk […]

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Innovating Technology Into the First Meal of the Day
August 10, 2021

Food is serious business. Now, on The Main Course, host Barbara Castiglia will invite insiders on the front lines of food to share their expertise, strategies, and forecasts for navigating the ever-changing restaurant industry.   While having a robust to-go strategy is imperative for almost all restaurants now, many full-service locations weren’t prioritizing until the pandemic. The Main […]

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Rethinking Your Restaurant’s Digital Presence
August 5, 2021

Food is serious business. Now, on The Main Course, host Barbara Castiglia will invite insiders on the front lines of food to share their expertise, strategies, and forecasts for navigating the ever-changing restaurant industry.   The restaurant industry has been through a lot in the last year-plus. Some have pivoted and grown, while others faltered. So, what was […]

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