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What immediately pops up in your head when you hear the word intimacy? Definitely, not food, said Barbara Castiglia of the podcast “Modern Restaurant Management.” But that may change thanks to a dedicated study by MBLN that tracks trends and researches the relationship everyday people have with food brands. “The MBLN for 12 years has…

A recent Capterra Survey found that restaurant automation is on the rise. It comes as no surprise. Covid spurred innovation and restaurant technology. And since returning to normal, restaurants have faced wave after wave of challenges. Inventory challenges, increasing prices, and labor shortages create a historically negative restaurant space. “People were looking for solutions to…

Inflation and ongoing concerns of a recession are affecting consumer spending behaviors. And as always, the restaurant industry is a great place to take the temperature of what people are willing to spend their discretionary cash on since dining out is definitely not considered a necessity. Despite efforts by the Federal Reserve to ward off…

Key Insights: 60% of people believe society will go cashless in their lifetime. Restaurants that don’t offer various cashless payment options could miss out on business. Not offering cash payment options could be a discriminatory practice. Is the world reaching the apex as a cashless society? Perhaps, not yet, but more and more, people are…

Often, the answers to what the future holds can be found by looking at the past. To better understand the future of the restaurant industry, one may find the answers lurking in the present. Barbara Castiglia, Host at Modern Restaurant Management, says the future of restaurants is here. Robotics and automation are remaking the restaurant,…

Much like Halloween decorations appearing in stores during the month of August and Christmas décor taking up prime retail real estate in October, the arrival of beloved pumpkin spice products continues to bring consumers joy earlier and earlier each year. The spice made up of cinnamon, nutmeg, cloves, and ginger has become synonymous with fall…

The pandemic accelerated many aspects of the restaurant industry, including the ways in which consumers interact with QSR’s. Bringing in the Global Head of Technology for Xenial, host Barbara Castiglia spoke with Chris Siefken about the changing nature of QSR’s and the technology that is here to address them. Restaurant technology is, and always has…

If restaurants didn’t already have enough to deal with during this pandemic, scheming scammers have cooked up an elaborate plot to target them with negative reviews. According to CBS News, there’s been a wave of restaurants across the country getting hit with a series of one-star reviews on Google. The reason behind it? Scammers are…

Food delivery services grew exponentially during the pandemic as America dealt with lock-downs and restrictions over the course of 18 months. Come the end of 2021, it did not appear that things would slow down anytime soon. DoorDash was dominating the industry with an approximate 57% market share in 2021 and an all-time stock high…

The restaurant industry has historically been slow to shift and adopt new technology. Ben Simmons, Co-founder and COO of Table Needs recalled a meeting in 2012 when a restaurant owner was considering building a website. Websites were pretty mainstream, but it shows an example of generalization. Today, as reported by Restaurant Dive, 77% of…

June’s high inflation numbers on both the consumer and producer end have reshaped customer-business dynamics across basically every industry. Various compounding issues, from geopolitical turmoil to lingering pandemic-era disruptions to the supply chain, have put people in a position to become more cautious with their money. The domino effects of inflation onto grocery stores, restaurants,…

Groupon has it wrong. Or at least partially. Taking a deep dive into customer data and analytics, Zach Goldstein, CEO & Founder of Thanx, a loyalty, CRM, and guest engagement platform shares his insight on what it means to build customer loyalty with The Main Course host Barbara Castiglia. Our understanding of what loyalty…

How Inflation is Hitting Restaurants Inflation is everywhere. But you already knew that. In the dining market, the price crunch is forcing restaurants to get creative. According to Bid on Equipment, “50% of people take out and eat out less because of inflation.” Seated surveyed their top partners in New York, Dallas, and Atlanta, and…

Key Insights: Restaurant prices are experiencing the biggest increase since 1981. Average menu prices have increased 7.7% between June 21-22. Some restaurants are deploying inflation breaks to secure loyalty. Inflation is hitting us at the gas pump, the grocery store aisle, healthcare, and, unfortunately, the restaurant bill. Barbara Castiglia of Modern Restaurant Management Group explores…

Connecting with customers is vital to the success of restaurants. These connections bring customers back time and time again – not only for their favorite meals but to interact with favorite front and back-of-house staff members. Regular customers are the lifeblood of food establishments. Not only do they bring in consistent income, but they help…

Barbara Castiglia interviews Maribeth Dela Cruz, President of Jollibee North America, to discuss Jollibee and its presence in North America. Jollibee is on the fastest growing Asian restaurant companies in the world. Cruz has been with the Jollibee company for thirty years and has worked her way from shift manger to her current role as…

With the rise of gas prices around the country, it’s not unsurprising to see the price at the pump and inflation starting to affect other industries, including the restaurant industry. Often one of the first cuts made to household budgets during periods of high inflation, the restaurant business could see gas prices affect consumer spending,…

The co-CEO and co-founder of Biggby Coffee, Mike McFall, talked with host Barbara Castiglia of the podcast “The Main Course,” about the rise of his coffee chain. Founded in Lansing, Michigan over 27 years ago, today Biggby Coffee is one of the most popular coffee chains in the Midwest region. McFall said decades ago…

Barbara Castiglia, Executive Editor of Modern Restaurant Management, shares insights into the restaurant industry and the current battle with inflation in today’s society. There are hard truths and facts that our society is facing. Pew Research found through a survey that inflation is the top concern for Americans, surpassing other concerns such as crime, gun…

What would you do for a chance to live a second life? The answer doesn’t have to be big – because the opportunity to do so is here and now and easy to access. Coined in popular media as the metaverse, the new generation of internet is here and if companies have anything to say…