In the insightful Episode 39 of “Closing the Books,” Michelle Dove, IC System’s Corporate Counsel and Chief Compliance Officer, delves into the intricate realm of healthcare debt collection amidst the backdrop of evolving regulations. Dove highlights the imperative of staying abreast with the latest regulatory changes, such as updates from the Consumer Financial Protection…

In the most recent episode of the “Closing the Books” by IC System, host Eric Johannes, Director of Marketing at IC System, speaks with Karen Jonas, Senior VP of Field Sales at IC System, and Frank Ellenberger, Director of Strategic Initiatives at DebtNext Software. IC System recently became the first vendor certified for DebtNext…

St. Paul, MN, November 17, 2023 – IC System is proud to announce that DebtNext has made our company the inaugural member of its dPlat Partner Accreditation Program. As the first accredited company under the new program, IC System is a trusted partner for creditors looking to select a collection agency and integrate their past-due inventory using…

Navigating the network of small business debt can feel like a treacherous journey for many entrepreneurs. Often, the small scale and tight-knit nature of these ventures mean that even one or two delinquent clients can cause significant disruption to revenue streams. Nowadays, many reputations can be built or broken by customer reviews, and the…

In the latest episode of Closing the Books by IC System, host Gabrielle Bejarano chats with Al Oberdick, a seasoned district sales manager with IC System. With a background in social work, Al joined IC System to champion ethical sales, finding the company’s core values in sync with his. Bejarano and Oberdick discuss the…

Inflation continues to be something consumers have to deal with on a very regular basis. In addition, debt is burden that people from all walks of life have to contend with. So, when it comes to both of these issues, how can debt recovery agencies manage collections, their interactions with consumers, and work within new…

Consumer debt is steadily climbing due to trends such as pandemic recovery (e.g., rent recouperation), fear of recession, healthcare (e.g., pushing more healthcare costs onto patients), and other current trends. Smaller businesses will be impacted more due to their lack of resources and training to collect this increased debt. In a new episode of…

IC System, a family-owned and nationally recognized debt collection agency with 85 years of experience, can effectively help you recover revenue and ease your accounts receivable burden. Whether you’re a first-time client or have previously worked with other agencies, we simplify the process of sending accounts to collections. On today’s episode of Closing The Books,…

IC System, a family-owned and nationally recognized debt collection agency with 85 years of experience, can effectively help you recover revenue and ease your accounts receivable burden. Whether you’re a first-time client or have previously worked with other agencies, we simplify the process of sending accounts to collections. On today’s episode of Closing The Books,…

On the newest episode of Closing the Books, a podcast by IC System – expert in all things debt collection – host Gabrielle Bejarano chats with President and CEO of IC System, John Erickson, about the challenges of debt collection for the previous years, rolling into 2023. The two discuss… 1) The impact the past…

Every day, more and more cases arise within the utility industry where customers find themselves with average balances increasing over 25%, especially given current economic indicators of inflation. Energy bills are piling up, and consumers are disconnecting as their bills become more difficult to pay off. For debt collection agencies, the longer the disconnected account…

IC System SMEs discuss how our company uses a unique late-stage program to find your hidden revenue.

Small businesses often have little to no experience in working with a collection agency and it is often something that business are hesitant to pursue without the proper knowledge. To discuss this in-depth, podcast host, Tyler Kern, welcomed guest Bryan Campbell, Business Development Manager at IC System, to discuss small business entering a partnership with…

Finding a perfect match can be difficult, but sometimes things just click. That’s the case with IC System and Genomind.  Genomind, a company utilizing genetics as a data point in diagnosing mental health challenges, wanted a recovery agency that, instead of aggressively going after those who hadn’t yet paid for the services provided, would take…

Class was in session on Closing the Books as Tyler Kern got a crash course in the secrets behind writing an accurate collections RFP to capture vendors’ attention and deliver the results businesses desire. IC System Proposal Manager Mark Pollard provided insights into what vendors like IC System look for in a well-written RFP that…

With 50 states and seemingly a different set of rules for each, keeping up with the regulatory changes in the collections industry can be tricky. But Michelle Dove, Corporate Counsel & Chief Compliance Officer at IC System, said it’s all in a day’s work. She joined host Tyler Kern to shed some light on the…

On this episode of Closing the books, a podcast by I.C. System, Host, Eric Johannes, sat down with Kay Drinkwitz, a Lead at IC System. The two discussed Drinkwitz’s 27-year journey at I.C. system, from her early days as a college student to her work today as a mentor for other collectors, as well as…

“There’s a lot of science behind it,” Selbitschka said. “We’re looking at the portfolio as a whole. So, as the accounts come in, we’re looking at average balance, we’re looking at where the consumer is located, how long the consumer had the services. Were they a continuous payer, where they a one and done? There’s…

Tax time for collections agencies is a time when conversions and recovery increase. This window of time when debtors may have additional funds is prime time for collection success. Discussing why this is and offering more insights, Bryan Campbell, Business Development Manager at IC Systems, joined Closing the Books host Tyler Kern.  “From an activity standpoint,…

Debt collection rarely, if ever, has a positive connotation. Joe Erickson, Director of HR at IC System, spoke with Eric Johannes, Director of Corporate Marketing at IC System, about how this relates to the significance of creating positive culture in this sector. Erickson has worked for IC System, a family business founded by his grandmother,…

In general, the debt collection industry suffers from a poor reputation. And the idea that a consumer in debt could describe their experiences working with a debt collection agency as positive is strange tomany people. Closing the Books host Tyler Kern spoke with Brian Eggert, Marketing Specialist at IC System about these various perceptions and…

The utility industry is one of the many industries IC System helps collect on past-due accounts. Karen Jonas, Senior Vice President of Business Development for IC System, spoke with Closing the Books’ Tyler Kern on how to help customers get back on track with their utility payments. IC System works with a plethora of utility…

When it comes to finding solutions that are seamless and proactive in the debt collecting sector, IC System has found one innovative answer. This episode of Closing the Books, host, Tyler Kern, spoke with Bryan Campbell, Business Development Manager at IC System, about one new method of managing accounts receivable that leads to affordable debt…

The most expensive car ride someone may take in their life is an ambulance ride, which racks up to a whopping average of 1,200 dollars. Most individuals probably cannot or will not pay that bill outright, meaning it will serve as a form of debt to them. So, how is credit debt any different…

Lee Brockney is currently the Manager of Financial Planning and Analysis Manager at IC Systems. After 19 years with the company, he wears many hats today. He’s in charge of general project pricing, financial forecasting, cost analysis, budget, and other ad-hoc reporting. He’s also an active Chairman of the Innovation Committee. He’s poised to…

Returning guest Michelle Dove, Chief Compliance Officer and General Counsel for IC System, sits down with host Tyler Kern to discuss the changes implemented by Regulation F and how they’ve effected IC System as well as the broader debt collection world. “I am mainly tasked with understanding the law that applies to the collection industry…

In general, the debt collection industry suffers from a poor reputation. And the idea that a consumer in debt could describe their experiences working with a debt collection agency as positive is strange to many people. Closing the Books host Tyler Kern spoke with Brian Eggert, Marketing Specialist at IC System about these various…

A collections agency that is nationally licensed ensures compliance within each state it operates. Chris Morris, VP of Client Success at IC System, spoke with Tyler Kern about the ins and outs of being nationally licensed in the collections industry. Becoming a nationally licensed collections agency is a complex, intricate process that can take a…

The Better Business Bureau (BBB) has long been an organization that seeks to build trust between businesses and consumers. Most people are familiar with their grading, which is the result of customer reviews. They also have the Torch Awards for Ethics, and IC System is a 2021 winner. Discussing the award and what it means,…

Utility companies, like many businesses, were impacted by the COVID-19 pandemic. With people struggling to pay their bills, that left utilities with growing accounts receivables. Karen Jonas, Senior Vice President of Business Development at IC System, and Eric Port, Recovery Manager at DebtNext, provided some insights on the matter and some welcome news for utilities…

Mike Selbitschka joined IC System fresh out of high school. Now IC System’s Vice President of Operations, Selbitschka knows a thing or two about the collections industry. And the best tool he knows for measuring success is the scorecard. There are multiple scorecards used to track performance. Some, Selbitschka said, come from IC System’s clients,…

Business leaders in B2C industries are quite familiar with post-call customer satisfaction surveys. After all, they’re one of the most effective and practical ways to measure consumer sentiment. However, the debt collections market is one industry that hasn’t implemented this aspect of consumer experience – until recently. Tim Scholl is IC System’s Call Center Support…

Michelle Dove wears a lot of different hats as a General Counsel and Compliance Officer for IC System. She provides legal advice on many issues that might face the company. Dove shared her thoughts and experiences on compliance and risk management challenges in a collection agency setting. The collection industry follows strict regulatory statutes, and…

A healthy and prosperous collection agency needs a recovery management software solution that can put it one step ahead of the competition. Karen Jonas, Senior Vice President of Field Sales for IC System, and Thom Majka, Director of Business Development, DebtNext discussed the partnership between the collection agency and software platform provider and how this…

To create a winning formula for a compassionate and empathetic approach to the collections’ process, Allison Johnson, Training & Development Manager at IC System, knows the secret is in training. A well trained and developed team of collection representatives are the backbone of any collection agency, and Johnson was excited to share her approach. “Our…

Chasing down a debt can be an unpleasant process, but that makes it all the more important to pick the right collection agency. In many ways, IC System Vice President of Client Service Chris Morris said, the collection agency is an extension of your business. While a payment may be delinquent, the relationship between a…

Debt collection isn’t a new business. It has evolved dramatically since IC System’s founding over 80 years ago. With regulations, technology and a changing economy, organizations need a debt collection partner they can trust. Bryan Campbell, Business Development Manager of IC System, shared his expert advice for those that need help with receivables. “A partnership…

John Erickson, President and CEO of IC System, believes there’s a compassionate way to approach the collection agency business. That model leads to higher recoveries and positive outcomes for clients. A lot in the industry has changed in Erickson’s 20-year involvement with collections. Increased regulations, and a re-thinking of the approach, helped reduce some of…

Collections in general, but especially in the healthcare industry, require delicacy, patience, and intelligence, all while ensuring the company meets revenue goals and the client’s customer experience is cared for. IC System’s specially trained collections experts make this possible, from engaging in industry boards such as the Healthcare Financial Management Association (HFMA) and employing innovative…

With the growing world of healthcare and rapidly changing federal, national, and local regulations, it’s a priority that healthcare professionals and facilities stay up-to-date on current industry trends, particularly as it pertains to finances. That is the fundamental purpose of the Healthcare Financial Management Association, or HFMA. How can the HFMA assist healthcare facilities in…

The medical debt collection industry has been rocked by Regulation F, new changes to credit reporting requirements, and other regulatory changes. IC System’s medical debt collection boot camp will help prepare you for the current and future challenges in debt collection. Is it safe to credit report given the new regulations from the CFPB? How…

Expert debt collection agency IC System’s healthcare sector is an accounts receivable management offering that prioritizes regulatory compliance, education, and the value of its team members. IC System is an accounts receivable management company specializing in third-party consumer collections within the healthcare industry. With a deep understanding of the healthcare collections sector, IC System places…

Check out the IC System office located in St. Paul, Minnestoa! Take a look at our spacious workspaces, lunchrooms, common areas and more. At IC System, employees are one of our core values and our employees are our family. Day in and day out we place people over profits. Come see what all the fun…

On this episode of Closing The Books, a podcast by IC System, Host Tyler Kern talked with Mary Prendergast, Vice President of Business Development at IC System, and Gary Meza, CEO, and Owner of GTM Medical Consulting, whose mission is to become the leading business advisor for physicians in the Mid-Atlantic by helping its clients…

The most expensive car ride someone may take in their life is an ambulance ride, which racks up to a whopping average of 1,200 dollars. Most individuals probably cannot or will not pay that bill outright, meaning it will serve as a form of debt to them. So, how is credit debt any different…

Debt collection is a challenging aspect of healthcare operations. With a variety of organizations, account recovery isn’t one-size-fits-all, nor is it usually manageable with limited resources. Healthcare can lean on trusted agency partners to improve collection efforts. With insights on this topic, Closing the Books host Tyler Kern spoke with experts Mary Prendergast, VP…

What does patient advocacy look like in 2021, and how has COVID-19 impacted the healthcare system from the patient to the provider and collection agencies? Kristina Gursky, Director of Healthcare Client Success at IC System, and Kenny Koerner, Director of Revenue Cycle at CGH Medical Center, helped host Tyler Kern break down this important and…

Working at IC System for the past 15 years, Kristina Gursky, Director of Healthcare Account Management, has learned a thing or two, or 12, about the healthcare space’s collections process. And, while the revenue cycle in healthcare is always changing, one thing remains the same: the need for compassion and empathy. Gursky said keeping up…

IC System makes debt collection quick and easy with InstiCollect. Small businesses partner with IC System, because of their trusted services, ethical business reputation and 85 years of industry experience. Start receiving collections in as little as one business day and see your profits soar. Get back to running your business and leave the debt…

Start improving your cashflow today with InstiCollect. InstiCollect serves as an automatic debt collector to help you retrieve payments faster by utilizing a combination of phone calls, letters and emails optimized for quick response rates. It is a simplified and curated approach to help your bottom line and boost profits. This solution is ideal for…

At IC System, the language of empathy speaks louder than the transactions of debt collection. In a compelling video feature, IC System’s dedicated team casts a spotlight on their unique approach—combining heartfelt empathy with innovative solutions to navigate the often challenging landscape of financial obligations. IC System champions a path of compassion, delving deep…

This video highlights one of the core values that drives IC System – People. Hear from IC System team members as they share their experiences and insights on how IC cultivates a family-like atmosphere built on genuine human connection. Key takeaways: People come first: IC focuses on building strong relationships, both with customers and…

Expert debt collection agency IC System’s commitment to ethical business practices, valuing employees, and ensuring consumer safety is recognized through the prestigious Torch Award for Ethics, validating their exceptional performance and A+ Rating. The Torch Award for Ethics is an esteemed annual competition that honors businesses as exemplary role models in the marketplace. While the…

IC System is renowned for its outstanding culture, which cultivates a positive and inclusive atmosphere that is rare to find among debt collection agencies. The company’s employees are highly engaged and motivated, driven by a shared set of values and a strong sense of purpose. They prioritize teamwork, open communication, and continuous learning, creating a…

At IC System – expert in all things debt collection – our remarkable culture sets us apart. With dedicated professionals who understand your industry on a deep level, we prioritize respect, innovation, and integrity to make collections better and help you solve your accounts receivable problems effectively. IC System stands out with its distinctive culture,…

IC System protects client privacy with multi-factor authentication and enhanced security protection. The premier collection agency empowers small business owners to easily submit debts, track consumer outreach, manage inventory and access call notes at your fingertips. Check out how to navigate our client portal easily and effectively. For more information, visit https://www.icsystem.com/.

Effective debt management through a robust accounts receivable system is essential for small business cash flow and growth, necessitating automated payment schedules and strategic policy adjustments. Collaborating with a collection agency as a strategic partner can enhance revenue recovery while preserving positive customer relationships. How critical is effective debt management for the financial health…

Could the desire to maintain strong customer relationships hinder a business’s need to collect outstanding debt? There are many factors businesses weigh when dealing with such delicate matters. Breaking down the complex world of debt collection, an article from IC System reveals a critical yet challenging aspect of business finance. It emphasizes the vital…