Fiberside Chat – RSi

Interaction to Satisfaction: Why customer engagement matters now more than ever

Finding key engagements to develop and strengthen the relationship with your customers is vital to building a successful and reputable business. Host of Fiberside Chat, Tyler Kern, welcomed guests Ashlee Hornbuckle, Marketing Manager at 3-GIS, and Steve Seagraves, Instructional Designer at 3-GIS, to discuss setting customer-centric initiatives. “In this industry, I would say the majority…

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Fiberside Chat - RSi
Fiberside Chat (3-GIS): Automation is not autonomous. Why people are needed in data migration.

Stephen Hudak, senior GIS consultant for SSP Innovations in Centennial, CO. Hudak, has spent nearly a decade working in the field of GIS. While contributing to various positions, he has dedicated his time to working on enterprise software implementations and fiber optic data management systems. Joined with Hudak is Kevin Harrelson. Harrelson is the Production…

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Fiberside Chat - RSi
Fiberside Chat: When the Sun Sets on a Fiber Networking System

As companies continue to grow digitally, many successful fiber network management systems and technologies are reaching the end of their lives. But what do new technology solutions look like, and what are the risks and rewards of change? Michael Measels, VP of product management at 3-GIS, gives his insights. When a company’s technology stack reaches…

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Fiberside Chat - RSi
Two competing industry visionaries join forces to tackle telecom’s biggest challenge

Despite the astounding advances in technology the last 30 years, geospatial data and quality in telecommunications has not improved. Why is this? Tom Counts, president and CEO of 3-GIS, and Peter Batty, chief research officer of SSP Innovations, sat down with Host Daniel Litwin to dive into this phenomenon. This data is essential because…

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Fiberside Chat - RSi
Consider APIs as part of your fiber network management strategy

Guests Michael Measels, Vice President of Product Management at 3-GIS, and Matt Sherrod GTM Americas Service Provider, from Blue Planet, joined Host Hilary Kennedy to discuss customers’ desired shift from traditional models of fiber network management to open systems. The desire for openness is driven by its ability to deliver complex services faster, generate…

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Fiberside Chat - RSi
The Playbook for Tackling Enterprise Cloud Security

On this episode of Fiberside Chat, a 3-GIS podcast, host Daniel Litwin and guests Damion Harrylal, 3-GIS Solutions Engineer, and Keith Mokris, Director of Product Marketing for Prisma Cloud at Palo Alto Networks, got right to the point. In the post-pandemic era, companies are operating in a landscape featuring more cybersecurity risk than ever…

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Fiberside Chat - RSi
How to improve the Customer Experience in Telecoms with Tech

Improving the support, experience and success of customers is the ultimate service goal for any industry or organization, and it is especially critical in telecom. Jay Anderson, CTO, Fiberlight, knows how essential all three are to the overall success of both his customers and his company. He joined Cleide Lund, Director of Product Services at…

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career
Soft Skills, Real Impact: Rethinking What Makes Talent Stand Out with Client Success Executive Ben Brandon
November 26, 2025

Work feels different today. Conversations about AI, hybrid schedules, shifting career paths, and talent shortages aren’t just industry headlines—they’re shaping everyday decisions for workers and employers alike. As people rethink what they want from their careers and companies rethink what they need from their teams, one theme keeps rising to the surface: the skills that…

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empathy
Why Empathy Matters in Today’s Workplace and How It Builds Better Teams
November 25, 2025

Empathy has become a business competency, not a soft nice-to-have. With hybrid teams, rapid AI adoption, and a workforce increasingly vocal about identity and inclusion, companies are being pushed to rethink what effective leadership looks like right now. Research and workplace trend reports consistently show that employees who feel seen and supported are more…

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pastor
Finding Purpose Through Service: Faith, Leadership, and Legacy with Pastor Arthur James
November 24, 2025

Burnout among faith leaders has surged in recent years, fueled by heavier workloads, complex community needs, and the quiet exhaustion many pastors carry—sparking urgent conversations about resilience, calling, and sustainable leadership. A survey found that roughly four in ten pastors considered leaving full-time ministry in a single year, citing reasons like stress and loneliness—making guidance…

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intuition
Allowing Inspiration to Grow from Intuition: How Inner Guidance Drives Real Career Growth
November 21, 2025

In a workplace culture increasingly shaped by rapid change, rising expectations, and new definitions of leadership, professionals are redefining success beyond titles and output. Empathy, intuition, and inner alignment — once seen as intangible “nice-to-haves” — are now emerging as competitive advantages. As recent workforce studies show that human-centered leaders drive higher engagement and…

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Other Fiberside Chat - RSi
Fiberside Chat: In Fiber Buildouts, the Devil is in the Details
March 31, 2021

With the development of technology like 5G and fiber networks, society is moving at breakneck speed toward faster and more efficient ways of life. But what is it costing us? Tom Counts, Executive Vice President and Co-founder of 3-GIS, has noticed in recent months a strange and puzzling trend in the world of fiber…

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Connecting the World’s Broadband Deserts
March 9, 2021

Consistent and reliable internet connections are critical for our modern economy. So, why, in 2021, are there still large swaths of the Americas without reliable internet access? Deb Socia, President and CEO of The Enterprise Center, and Jimmy Hall, VP of Engineering & Product Services with 3-GIS, provided insights on where the United States…

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It’s an Exciting Moment for Telecommunication Infrastructure Growth
January 6, 2021

It’s an exciting moment for the growth of telecommunication infrastructure, especially in places that aren’t New York City or Los Angeles. While the “big three” companies will continue to fight each other in urban markets, rolling out things like 5G and battling for the best densification, there’s enormous space for the hundreds of smaller companies…

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Service Providers Adapting to Meet Today’s Needs
November 6, 2020

Service providers of the past may have had the luxury of time. While new technologies constantly are emerging, implementing those technologies or streamlining their processes was something that could wait. In today’s marketplace, however, that simply isn’t the case, said Kyle Siniard, VP of Technology for 3-GIS “There’s no longer an appetite to wait…

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The Copper Network Retirement Party May Be Premature
September 28, 2020

It may seem as if more and more networks are converting over to fiber and that copper is a thing of the past. But not so fast, fiber – copper networks are still very much a part of the equation as 3-GIS’ Jerry Golden, Chief Operating Officer, and Michael Measels, VP of Product Management,…

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Fiberside Chat: Choosing the Right Software Solution for a Streamlined Digital Transformation
August 31, 2020

When it comes time for telcos to pick a software solution to streamline or transform their digital transformation, the decision boils down to this question: Do they select a commercial off the shelf (COTS) software or a custom solution? 3-GIS’ Kevin Noack, Director of Information Systems, and David Stoner, Director of Product Development, shared…

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Fiberside Chat: A Model Is Key for Present and Future Understanding of Your Network
August 4, 2020

It may sound simple, but it’s something many telecommunications companies forget when modeling their network: It’s easier to plan if you have a deep understanding of what the current overview looks like. Too many telcos may not understand exactly where they have fiber, how close or far it is from their potential customers or…

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Fiberside Chat: The Evolution of GIS in the Telecom Industry
July 10, 2020

Fifteen years ago, the role of GIS in telecommunications networks was somewhat limited. Still, Michael Measels, VP Product Management, 3-GIS, and Patrick Huls, Senior Solutions Engineer at Esri, believe it’s a much different story. The migration from desktop-based to web-based operations took its time, but now the telecom world is ready to adapt cloud-based…

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Fiberside Chat: Discussing the Benefits of Automation in Network Planning
June 29, 2020

Speed and efficiency. That’s what automation can bring to a process. Involving automation in network deployment is no different, said Michael Measels, Vice President of Product Management for 3-GIS, who has seen processes go from days-long to being measured in hours. “To design an area might have taken two and a half days with…

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