Hospitality

All Aboard: How Intuitive PMS Tools are Improving PMS Training and Adoption

PMS Training and Adoption

A hotel’s property-management system opens operators up to new worlds of potential capabilities, operating strategies, efficiencies, and more. By Warren Dehan When it comes time to invest in a new property-management system, independent hoteliers have no need to panic. Such an investment is often daunting financially and operationally, but modern PMS providers skilled at working […]

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Latest

Articles
Metro Sets New Standards in the Food Service Industry with Innovative Kitchen Solutions

At the International Restaurant & Food Service Show of New York, an event renowned for highlighting the latest trends and innovations in the food service industry, Metro unveiled two of its newest products designed to set new standards in kitchen efficiency and food quality: the Mightylite and PrepMate. This showcase provided an ideal platform […]

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Articles
How Embedded Payment Processing Is Shaking Up the Travel Experience

Through embedded systems, hoteliers can ensure guest data stays within their purview while providing a more comprehensive guest experience from beginning to end. By Warren Dehan The hotel payment processing experience is ready for a shakeup. Improving payment processing in hotels has been a major barrier for independent operators, and yet the closer payment processes […]

Read More
Articles
Smart Thermostat Technology is a Must-Have for Hotels Committed to a Sustainable Future

The drive towards sustainability within the hospitality sector marks a pivotal shift in how hotels operate and interact with their environment. Smart thermostat technology emerges as a key player in this transformation, offering more than just energy savings—it embodies a holistic approach to environmental stewardship and operational efficiency. By harnessing the power of automation and […]

Read More
Articles
Cutting Through the Digital Clutter: Fooji’s Magic with Brent Carney

In a world where digital noise is louder than ever, AJ Krow of “Krow Knows” sits down with Brent Carney, client partner at Fooji, to explore the evolving landscape of customer engagement. In this enlightening episode, they delve into the shifting paradigms of brand interaction, moving beyond the bombardment of social media ads to the […]

Read More
Articles
The Culinary Compass: How Gastronomy Is Redefining Travel with Wayne Conte

In recent years, the global pandemic reshaped our relationship with travel and dining, propelling a surge in culinary tourism. As restrictions lifted, eager travelers began prioritizing unique dining experiences, often planning their journeys around coveted restaurant reservations. This shift reflects a broader trend where gastronomy is no longer a mere aspect of travel but […]

Read More
Articles
Maestro PMS All-In-One Solution Provider Unveils 2024 Tech Roadmap Featuring AI Chatbots, AI Booking Engine, Embedded Payments and More

Industry leading property-management system is continuing innovations to its solutions helping to increase loyalty among guests and employees and drive revenues; New product enhancements to be revealed at the Maestro Users’ Conference in April MARKHAM, ONTARIO, February 13, 2024 — Hotel technology remains an investment priority this year, with a nod to solutions that help […]

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Latest

digital solutions
Digital Solutions at the Heart of Energy Transition: ABB’s Strategy for a Greener Tomorrow
March 19, 2024

As the world embarks on a pivotal energy transition, companies like ABB are at the forefront, integrating digital solutions to support this shift. By focusing on sustainability, reliability, and the development of in-country value, ABB is reshaping how the energy sector operates, making it more efficient and adaptable to new challenges such as renewable […]

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data migration
Data Experts to the Rescue! Syniti Navigates Your Utility’s Data Migration Maze with Ease
March 19, 2024

In the rapidly evolving utilities industry, the transition towards modern and efficient data management systems is fraught with challenges, yet essential for scalability and sustainability. As companies strive for modernization, data migration emerges as a critical yet complex task, highlighted by the risk of data loss, the need for stakeholder engagement, and the potential […]

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operational technology
Skydio Pioneers Future of Utility Sector with Groundbreaking Operational Technology
March 18, 2024

The utility industry, at a pivotal moment of transformation, is witnessing a technological renaissance, spearheaded by innovative companies like Skydio. The Skydio X10 drone, a marvel of modern engineering, is revolutionizing how utilities inspect and maintain critical infrastructure, offering unmatched precision and reliability. This advancement is not isolated; it’s part of a broader trend […]

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Chad Newtown of Osmose Utilities Services on utility infrastructure
Creating and Preserving Resilience is Priority for Utility Infrastructure
March 18, 2024

Growing conversations surrounding climate change have also intensified discussions on the frequency and severity of weather-related disasters, and the resilience of utility infrastructures, particularly power grids. As a result, examining the dynamic world of utility infrastructure is increasingly pertinent. This urgency to bolster the structural integrity of the electrical grid cannot be overstated since […]

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Latest Articles

PMS Training and Adoption
Articles
All Aboard: How Intuitive PMS Tools are Improving PMS Training and Adoption
March 12, 2024

A hotel’s property-management system opens operators up to new worlds of potential capabilities, operating strategies, efficiencies, and more. By Warren Dehan When it comes time to invest in a new property-management system, independent hoteliers have no need to panic. Such an investment is often daunting financially and operationally, but modern PMS providers skilled at working […]

Read More
Metro Sets New Standards in the Food Service Industry with Innovative Kitchen Solutions

At the International Restaurant & Food Service Show of New York, an event renowned for highlighting the latest trends and innovations in the food service industry, Metro unveiled two of its newest products designed to set new standards in kitchen efficiency and food quality: the Mightylite and PrepMate. This showcase provided an ideal platform […]

Read More
How Embedded Payment Processing Is Shaking Up the Travel Experience

Through embedded systems, hoteliers can ensure guest data stays within their purview while providing a more comprehensive guest experience from beginning to end. By Warren Dehan The hotel payment processing experience is ready for a shakeup. Improving payment processing in hotels has been a major barrier for independent operators, and yet the closer payment processes […]

Read More
Smart Thermostat Technology is a Must-Have for Hotels Committed to a Sustainable Future

The drive towards sustainability within the hospitality sector marks a pivotal shift in how hotels operate and interact with their environment. Smart thermostat technology emerges as a key player in this transformation, offering more than just energy savings—it embodies a holistic approach to environmental stewardship and operational efficiency. By harnessing the power of automation and […]

Read More
Brent Carney
Articles
Cutting Through the Digital Clutter: Fooji’s Magic with Brent Carney
February 21, 2024

In a world where digital noise is louder than ever, AJ Krow of “Krow Knows” sits down with Brent Carney, client partner at Fooji, to explore the evolving landscape of customer engagement. In this enlightening episode, they delve into the shifting paradigms of brand interaction, moving beyond the bombardment of social media ads to the […]

Read More
The Culinary Compass: How Gastronomy Is Redefining Travel with Wayne Conte

In recent years, the global pandemic reshaped our relationship with travel and dining, propelling a surge in culinary tourism. As restrictions lifted, eager travelers began prioritizing unique dining experiences, often planning their journeys around coveted restaurant reservations. This shift reflects a broader trend where gastronomy is no longer a mere aspect of travel but […]

Read More
Maestro PMS All-In-One Solution Provider Unveils 2024 Tech Roadmap Featuring AI Chatbots, AI Booking Engine, Embedded Payments and More

Industry leading property-management system is continuing innovations to its solutions helping to increase loyalty among guests and employees and drive revenues; New product enhancements to be revealed at the Maestro Users’ Conference in April MARKHAM, ONTARIO, February 13, 2024 — Hotel technology remains an investment priority this year, with a nod to solutions that help […]

Read More
Dive into the Future of Sports and Hospitality: AJ Krow Unleashes a Game-Changing Podcast Experience with Krow Knows

Get ready for a groundbreaking journey into the heart of industry insights with Krow Knows, a brand-new podcast series that’s set to redefine the landscape of digital storytelling! In its sensational debut, OPW Commercial Services LLC CEO AJ Krow, an innovator and visionary in the realms of hospitality and media, teams up with Daniel […]

Read More
GuestXMS
Articles
North America Hotels Leveraging Maestro PMS’s Revolutionary GuestXMS Features to Improve Communication and Boost Guest Engagement
January 23, 2024

Properties are relying on the comprehensive guest engagement and operational communication hub to provide enhanced insights into guest needs, improve staff reaction times, and elevate review scores across the board. MARKHAM, Ontario, Jan. 23, 2024 — Maestro PMS, the leader in cloud hosted, All In One, private cloud and on-premise property-management systems for independent hotels […]

Read More
Hotels & the Hospitality Industry Need Innovative Tech Strategies to Grow in 2024

The hospitality industry is on the brink of transformation as it faces 2024 and technology is going to be a major factor in that change. Last year’s challenges, including the muted growth in the U.S. hotel market, have paved the way for innovative strategies to enhance hotel performance. Where did 2023 leave the hospitality […]

Read More
Interdepartmental Communications & Two-Way Staff Messaging will Elevate Hotel Operations in 2024

By breaking down departmental barriers, embracing unified data management through an all-in-one PMS, and leveraging modern guest engagement tools, hotels position themselves as pioneers in guest-centric service, setting new standards of excellence in the hospitality industry. By Warren Dehan Thanks to technology, today’s hotel operators are breaking down departmental barriers and adopting a centralized database […]

Read More
Maestro PMS Partners with Hotel Mogel Consulting to Ensure Client Success Through Process Innovation

Maestro customers looking for external evaluation of their tech stack can now leverage Hotel Mogel to formulate a technology implementation plan for success. MARKHAM, Ontario, December 14, 2023 — Maestro PMS has partnered with Hotel Mogel Consulting Ltd. to externally evaluate hotel operations and ensure that owners are getting the most out of their technologies […]

Read More

Latest Podcasts

Brent Carney
Articles
Cutting Through the Digital Clutter: Fooji’s Magic with Brent Carney
February 21, 2024

In a world where digital noise is louder than ever, AJ Krow of “Krow Knows” sits down with Brent Carney, client partner at Fooji, to explore the evolving landscape of customer engagement. In this enlightening episode, they delve into the shifting paradigms of brand interaction, moving beyond the bombardment of social media ads to the […]

Read More
The Culinary Compass: How Gastronomy Is Redefining Travel with Wayne Conte

In recent years, the global pandemic reshaped our relationship with travel and dining, propelling a surge in culinary tourism. As restrictions lifted, eager travelers began prioritizing unique dining experiences, often planning their journeys around coveted restaurant reservations. This shift reflects a broader trend where gastronomy is no longer a mere aspect of travel but […]

Read More
Dive into the Future of Sports and Hospitality: AJ Krow Unleashes a Game-Changing Podcast Experience with Krow Knows

Get ready for a groundbreaking journey into the heart of industry insights with Krow Knows, a brand-new podcast series that’s set to redefine the landscape of digital storytelling! In its sensational debut, OPW Commercial Services LLC CEO AJ Krow, an innovator and visionary in the realms of hospitality and media, teams up with Daniel […]

Read More
Hotels & the Hospitality Industry Need Innovative Tech Strategies to Grow in 2024

The hospitality industry is on the brink of transformation as it faces 2024 and technology is going to be a major factor in that change. Last year’s challenges, including the muted growth in the U.S. hotel market, have paved the way for innovative strategies to enhance hotel performance. Where did 2023 leave the hospitality […]

Read More
process innovation in hospitality
Conducting Conversations Podcast
The Need for Process Innovation in Hospitality
October 31, 2023

At a time when customer preferences are constantly shifting, process innovation in hospitality must streamline operations and create bespoke guest experiences. From the ease of mobile check-ins to the emergence of virtual concierges, hotels are embracing a tech-forward approach. Amidst this wave of change, there’s a buzz of conversations around ethical AI applications, exploring […]

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Presco Protects: Empowering Communities in the Battle Against COVID-19

Presco stands firm in its commitment to safety, prioritizing the well-being of their community, employees, and partners during the unprecedented COVID-19 pandemic. Discover how Presco Products goes above and beyond by providing up-to-date information from credible resources and exploring innovative solutions like their safeguard drapery to support frontline heroes. For more details on their efforts, […]

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The Most Important Challenges Faced by the Hotel Industry

One of the most affected industries drastically changed by the COVID-19 pandemic is the hospitality industry. While the lifting of restrictions has helped the industry bounce back in some ways, there are still some issues to overcome. But technology just might be the answer to ensuring a quicker solution.   In the first episode of Be […]

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Perfect Clean: Clean Matters

From the first in-person APIC Annual Conference in three years, Karl Baker, Senior VP of Sales and Marketing at Perfect Clean, recognized how vital in-person interactions are to collaboration and networking. “Networking in person, which hasn’t been possible in the virtual forums,” explained Baker. In the event’s 50th year, Lurlie Moro, SE Regional Manager of […]

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Hospitality
The Creative Process: How to help others create amazing experiences, with Erik McKinney
February 16, 2022

The creative process is often steeped in mystery to those who aren’t involved. Some may think that ideas are on a simple to produce on a moment’s notice. But there’s much more to it, and without certain processes and collaboration, an idea may never get off the ground. “A creative brief is the foundation […]

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Experiential Experts: The Taste of Success at Crépes Á Latte

Navigating any business through the twists and turns of the pandemic is not easy, especially for businesses traditionally dependent on in-person conferences and exhibitions. Some might say the task is next to impossible. However, those naysayers haven’t met Hailey Rosenstein, Founder and Chief Marketing Officer of Crépes Á Latte. As Experiential Experts quickly found […]

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Before, During, and After: How the Hospitality Industry has Reacted to the Pandemic

The hospitality industry revolves around interpersonal interactions—or so it seemed. Marti Winer, Vice President of MGM Resort Events Production, spoke with Experiential Experts hosts Lorre Crisswell and Holly Zalenski about how the industry has changed since the pandemic. One significant business change is slower decision-making, partly due to the need for flexibility. For example, […]

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ThenWhat 3×5: The Future of Modern Aging and the Changing Consumer Behavior

David Stewart, Founder & Face of AGEIST, believes that it is possible to live one’s best life is possible at any age. He joined Grant Barth in a conversation on modern aging and how that’s changing consumer behavior. While sixty may not be the new thirty, but it doesn’t have to mean ‘ready to […]

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Latest Videos

cancellations and no-shows
Articles
Cancellations and No-Shows Are Putting Strain on Restaurant Owners. They Should Invest in Data Solutions and Improved Customer Experience.
July 31, 2023

Cancellations and no-shows are revenue killers for restaurants. An empty table reserved for diners who don’t show up means a double loss—the original booking and potentially other customers who could have occupied that table. The hospitality industry is grappling with this growing trend of last-minute cancellations and no-shows, causing nearly a fifth of restaurant, […]

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Multifunctional Cajera Series ATMs Unveiled by Hyosung Innovue: A Game-Changer in Finance

Hyosung Innovue has announced its new ATMs in the Cajera™ series, aiming to simplify the financial journey for customers. The innovative Cajera 4 and Cajara 2 ATMs offer various services such as DigitalMint, MoneyGram, Fiserv, and BillPay, with users being able to choose which services to enable on their devices, increasing transactions per customer. […]

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Maestro PMS Integrates with RobosizeME to Assign Mundane Tasks to Microbots and Allocate Essential Responsibilities to Hotel Staff

To offset today’s ongoing labor challenges, independent hoteliers running on the Maestro property-management system can now leverage Robotic Process Automation and virtual robots to make hotel jobs more rewarding for employees and experiences more personalized for guests   MARKHAM, ONTARIO, JULY 26, 2022 — Maestro PMS has teamed with RobosizeME to enable independent hotel operators to automate tedious, labor-intensive […]

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Perfect Clean: Clean Matters

From the first in-person APIC Annual Conference in three years, Karl Baker, Senior VP of Sales and Marketing at Perfect Clean, recognized how vital in-person interactions are to collaboration and networking. “Networking in person, which hasn’t been possible in the virtual forums,” explained Baker. In the event’s 50th year, Lurlie Moro, SE Regional Manager of […]

Read More
Game Changers- Episodes, Season 1
GrubHub has Targeted Their Entry into the Hospitality World
June 15, 2022

Being able to order food at the press of a button is beyond just mere convenience, it is simplicity and delivery at its finest. If host Katie Steinberg has anything to say about it, food delivery apps like Grubhub are almost a little too easy to use. Nicolas Holland, the Partnership Director with GrubHub sat […]

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How Big Hotel Brands Are Missing the Mark with the Boutique Hotel Experience

Adam Morrisey talks with Jaime Bravo, General Manager of Hotel Bardo in Tulum, a boutique hotel group consisting of three hospitality concepts in Mexico. The hotel’s stay was called ‘transformational’ in Forbes. Bravo claims, “there’s nothing like Tulum. Its soul cannot be replicated.” Bravo explains that consumer preferences have changed with covid. Covid and 2020 […]

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Where Stadiums and Resorts Rank with Fiber and 5G Deployments

When most people think of the Corning name, they think of dishware and cookware. But the reality is they are so, so much more. The company even lays claim to having glass on the international space station. Jessica Janis, Head of Business Development for Sports, Entertainment & Hospitality at Corning spoke with Game Changers […]

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Struggling Trade Shows Impact Entire Hospitality Sector

Editor’s Note: When the original video script recorded, the Javits Center had only 17 trade shows listed on their webpage. Since then, that number has risen to 28. The Javits Center in New York hosts thousands of companies a year for shows. But 2022 outlook is bleak; as of now, there are only 28 shows […]

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Travelers Gave the Energy Supplement Business An Unexpected Boost
Food & Beverage
Travelers Gave the Energy Supplement Business An Unexpected Boost
December 30, 2021

Travel can be exhausting, and most of the time, caffeine is a must-have to keep going. Most find this in coffee, soda, or energy drinks. But what about a clean alternative? Punch’d Energy caffeine gummies are the answer. The company’s President and Founder, John Pinelli joined Say Yes to Travel host Sarah Dandashy to share […]

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Hotel Union Labor Primed for Action in 2022

Now that the hospitality economy is deep in the weeds of the holiday season, hoteliers are hopeful hotel workers can handle a return to form for holiday travel bookings. American Airlines reports a massive rebound for holiday travel, with 109 million people set to travel 50 miles or more between Dec. 23 and Jan. 2, […]

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Streamlining the Process Behind Solving Lost and Found Issues

Steve Sinclair appeared on “Say Yes to Travel” to discuss with host Sarah Dandashy an aspect of traveling that many people might not consider: lost and found. Everyone has had to deal with losing something somewhere at some point while on a trip, and Sinclair’s company, Bounte, helps reunite people with lost… well, bounty. […]

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Travel Restrictions Have Been Lifted, Will Medical Tourism Continue to Thrive

Why is a nurse being featured on the Say Yes to Travel podcast? Well, Kelly Greytok, RN concierge nurse specializing in plastic surgery recovery, started out as a golf course coordinator straight out of college and then became a nurse. Greytok explained to Host Sarah Dandashy that she combined her love for travel with […]

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Other Hospitality Articles
Dive into the Future of Sports and Hospitality: AJ Krow Unleashes a Game-Changing Podcast Experience with Krow Knows
January 29, 2024

Get ready for a groundbreaking journey into the heart of industry insights with Krow Knows, a brand-new podcast series that’s set to redefine the landscape of digital storytelling! In its sensational debut, OPW Commercial Services LLC CEO AJ Krow, an innovator and visionary in the realms of hospitality and media, teams up with Daniel […]

Read More
North America Hotels Leveraging Maestro PMS’s Revolutionary GuestXMS Features to Improve Communication and Boost Guest Engagement
January 23, 2024

Properties are relying on the comprehensive guest engagement and operational communication hub to provide enhanced insights into guest needs, improve staff reaction times, and elevate review scores across the board. MARKHAM, Ontario, Jan. 23, 2024 — Maestro PMS, the leader in cloud hosted, All In One, private cloud and on-premise property-management systems for independent hotels […]

Read More
Hotels & the Hospitality Industry Need Innovative Tech Strategies to Grow in 2024
January 11, 2024

The hospitality industry is on the brink of transformation as it faces 2024 and technology is going to be a major factor in that change. Last year’s challenges, including the muted growth in the U.S. hotel market, have paved the way for innovative strategies to enhance hotel performance. Where did 2023 leave the hospitality […]

Read More
Interdepartmental Communications & Two-Way Staff Messaging will Elevate Hotel Operations in 2024
January 9, 2024

By breaking down departmental barriers, embracing unified data management through an all-in-one PMS, and leveraging modern guest engagement tools, hotels position themselves as pioneers in guest-centric service, setting new standards of excellence in the hospitality industry. By Warren Dehan Thanks to technology, today’s hotel operators are breaking down departmental barriers and adopting a centralized database […]

Read More
Maestro PMS Partners with Hotel Mogel Consulting to Ensure Client Success Through Process Innovation
December 14, 2023

Maestro customers looking for external evaluation of their tech stack can now leverage Hotel Mogel to formulate a technology implementation plan for success. MARKHAM, Ontario, December 14, 2023 — Maestro PMS has partnered with Hotel Mogel Consulting Ltd. to externally evaluate hotel operations and ensure that owners are getting the most out of their technologies […]

Read More
Employing Technology Is the New Hire Hotels Need to Counter Staffing Shortages
December 8, 2023

Facing critical staffing shortages, over 80% of hotels struggle to fill positions despite offering higher wages and flexible hours, as reported by a recent American Hotel & Lodging Association survey. While slightly improved since May 2022, this situation highlights a significant challenge in the hospitality industry, with housekeeping roles being the most urgently needed. […]

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Twin Peaks Lodge Leverages Maestro PMS’ Self-Service Kiosks to Elevate the Guest Experience
November 7, 2023

Bespoke hot springs resort in Colorado reaps long-term benefits of kiosk technology, transforms staffing challenges into guest benefits MARKHAM, Ontario, November 7, 2023 — Twin Peaks Lodge and Hot Springs, located in Ouray, Colo., is using technology to simplify operations at a time when its team needs it most. The 93-room hotel has a storied […]

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The Need for Process Innovation in Hospitality
October 31, 2023

At a time when customer preferences are constantly shifting, process innovation in hospitality must streamline operations and create bespoke guest experiences. From the ease of mobile check-ins to the emergence of virtual concierges, hotels are embracing a tech-forward approach. Amidst this wave of change, there’s a buzz of conversations around ethical AI applications, exploring […]

Read More
Maestro Seeing Growth in the U.K. Hotel Market Due to All-In-One PMS, Unified Guest Experiences
October 26, 2023

The web browser based cloud and on-premises all-in-one property-management system for independent hotels is bringing a mature, stable, and proven property-management system with advanced, flexible technology to hotels across Europe’s northwest mainland. Markham, Ontario, October 26, 2023 — Coming off the heels of the Independent Hotel Show in London last week, Maestro PMS is […]

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