Join Chris Chylack, District Manager at Polygon U.S., as he provides an insightful tour of their advanced vacuum freeze-dry process at the Allentown, Pennsylvania, Document Recovery Center. This state-of-the-art procedure begins by stabilizing water-damaged materials in blast freezers, preventing further degradation. The materials are then subjected to a sublimation process in a specialized chamber,…

How does advanced document recovery technology safeguard valuable business documents from severe damage, especially in emergencies involving water? Polygon’s AMRestore document restoration process provides residential and commercial content restoration, cleaning, and moving. Larry Waltemire, the Business Unit Manager of East Region at Polygon, highlights the critical stages and technological advancements in document preservation at…

Jon Pattrin, Operations Manager at ExactAire, sheds light on Polygon’s unique approach to data collection and analysis. Instead of just handing over data, they analyze it with their clients, offering tailored engineered solutions for their specific needs, be it in plant buildings or offices. These solutions could range from introducing smart controllers for efficient…

Since the world is increasingly dependent on technology, the unsung art of cable management often goes unnoticed—until it becomes a tangled mess, that is. A well-organized cabling system not only elevates the aesthetic of a workspace but also enhances functionality, making troubleshooting and upgrades significantly easier. The proper management of cables are the focal…

In this informative video, Guillermo Martinez, Applications Engineer at Polygon US, addresses a common question about system design and power requirements for desiccant dehumidifiers. He explains the challenges in estimating power needs before designing the system and highlights the flexibility to adjust power once the system is in place. Martinez overviews the R Series,…

Because technology in this day and age intertwines with health and sustainability, indoor air quality emerges as a key facet of concern in the construction and facility management sector. With Internet of Things (IoT) driven solutions like Polygon’s ExactAire, the invisible becomes visible – air quality parameters, leak detection, and toxic gas levels can…

The intersection of engineering, technology, and real-world challenges in the construction industry is often overlooked, yet it bears profound impact on project costs and overall efficiency. Advanced solutions such as predictive analytics, data visualization and remote sensing are no longer just industry jargon. In fact, they’re pivotal tools addressing critical issues such as water…

Polygon’s Rob Sullivan, aka Rob on the Job, provides a “day in the life” tour of a construction site in Allison, Maryland. As a part of his workday, Rob focuses on maintaining temperature and humidity control while installing finished material in a six-story building. Control achieved using four H.C.U.s (Hybrid Desiccate and Refrigerate Units)…

Data Centers and mission-critical construction projects often face challenges related to real-time data availability and proactive measures in terms of indoor air quality (IAQ.) Polygon’s ExactAire™ IAQ system overcomes these challenges. The system prevents leaks, condensation on electrical equipment, and dust or particulate matter accumulation on materials or gear, thereby avoiding significant losses and…

Nick Kline addresses a customer’s concern about why Polygon, despite having fewer equipment than their competitors, can still deliver satisfactory results. The customer, Kevin, questions the impact of having less equipment on the effectiveness and price of Polygon’s services. Nick explains that Polygon takes a customized approach by considering the customer’s specific requirements, such as…

David Tvergyak focuses on the importance of addressing microbial growth or mold on construction sites and the role of temporary climate control in preventing its spread. He highlights that different types of molds and microbes can pose threats to both materials and personnel’s health and safety. However, a common factor among these microbials is their…

Nick Kline addresses the questions and concerns regarding the placement of carbon dioxide and moisture in industrial food plants. He explains that the answer lies in the force of gravity. Air, composed mainly of nitrogen, oxygen, carbon dioxide, and trace gases, also contains moisture as part of the trace gases, despite their relatively low percentage…

David Simkins, the Director of Engineering and Technology at Polygon US, introduces the Exact Air remote monitoring system. He explains that this system, developed over several years and currently in its fourth and fifth generation (e4 and e5), was initially created to meet the Navy’s need for monitoring coatings in ballast tanks and ship holds….

Ryan Creagan, the Director of Client Development at Polygon, discusses the importance of evaluating the options for temporary heat on construction sites. He emphasizes that it is never too early to consider the differences between indirect fire and direct-fired heat. Ryan explains that indirect fire provides clean heat without combustion or moisture, ensuring a high-quality…

Ryan Creagan, the Director of Client Development at Polygon, explores the topic of permanent HVAC systems versus temporary solutions for construction sites. He highlights that contractors often consider using temporary systems to condition the building before full occupancy. Ryan advises customers to utilize a tenant system instead of the permanent HVAC system during the construction…

David Simkins, the Director of Engineering and Technology at Polygon, highlights what sets Polygon apart in the industry. He introduces the use of calibrated Vysala equipment by their operations team, which provides accurate temperature and humidity readings on their equipment. David explains that during client site visits, the team takes readings on the inlets and…

Guillermo Martinez, a member of the operations and engineering team at Polygon US, shares three strategies that Polygon applies to improve the performance of their systems. The first strategy is pre-cooling the desiccants. By introducing cold air through the inlet of the process side, the desiccant wheel remains cool, enabling it to absorb more moisture…

Ryan Creagan, Director of Client Development for Polygon West, showcases one of Polygon’s indirect fired heaters and discusses the importance of temperature and relative humidity control on construction sites. Ryan emphasizes that customers often require a heating solution that not only provides adequate temperature but also maintains the desired relative humidity. Polygon’s indirect fired heaters…

The Polygon team introduces their new AQ Plus sensor, highlighting its capabilities in measuring various parameters for clients’ indoor air quality. Polygon emphasizes their ability to measure a wide range of data points using their AQ Plus sensor. This advanced sensor is capable of measuring parameters such as VOCs (volatile organic compounds), temperature, humidity, and…

Polygon showcases their temporary environmental control services provided for the Alexan Gateway project in Kent, Washington, in collaboration with Absure Construction. The editorial overview provides a summary of the key points covered in the video. Polygon’s role in the project is to deliver temporary environmental control solutions to three buildings at the site. They utilize…

Mark Wicker, the Product Manager for Food at Polygon, addresses the issue of ice and condensation buildup in a low-temperature freezer at a poultry facility in Oklahoma. Polygon’s solution for the facility involves the implementation of a pre- and post-cool desiccant dehumidification system, along with other equipment. The system operates at a capacity of 10,000…

Guillermo Martinez, an Applications Engineer for Polygon US, provides a comprehensive explanation of psychrometric charts, their significance, and how Polygon utilizes them in their work. Guillermo begins by introducing psychrometric charts as tools used to understand the properties and conditions of air, including temperature, humidity, and energy. He emphasizes that these charts are specific to…

Kyle Mattingly, a Project Manager at Polygon in Orlando, Florida, provides a concise overview of desiccant dehumidifiers and their operation. Desiccant dehumidifiers are introduced as one of the most efficient and effective methods for removing moisture from the air. The central component of these dehumidifiers is the desiccant wheel, also known as a rotor. The…

The food industry has long struggled with ice and condensation build-up in low temperature freezers, which can lead to a multitude of issues, including compromised food quality and safety. At the heart of this problem is excessive humidity, which can be effectively managed with engineered climate control solutions. One such solution is the use of…

Nobody likes a damp environment, particularly when striving for ideal conditions in industrial settings. This is where desiccant dehumidifiers come into play – offering an efficient way to manage humidity and temperature across diverse industries, from surface preparation and coating to marine services and cold food storage. How do these industrial dehumidifiers achieve precise…

In the evolving landscape of university infrastructure, the push towards integrating smart climate control technologies is reshaping renovation projects. This innovative approach not only preserves the historical essence of educational buildings but also aligns them with contemporary standards of efficiency and sustainability. A standout example of this trend is the renovation of Baylor University’s…

Controlling moisture on a construction job site is essential in maintaining building material quality. Moisture mitigation for Mass Timber buildings is necessary to keep these elements warm and dry throughout the lifecycle from construction to occupancy. Mass Timber is a growing trend in the construction industry as an alternative to concrete and steel. The durability,…

John O’Haver, business development specialist, and Kevin Lockard, national operations manager, both with Polygon US, joined Tyler Kern on Ideal Connections to discuss flat roof drying — a potential alternative to re-roofing a building. Moisture saturation on a roof can be detrimental. “The degradation of the materials within that roof can really have a…

There is no better scenario to accelerate awareness for Indoor Air Quality, than a pandemic marked by the uncontrollable spread of an airborne pathogen. Parties ranging from policymakers to big box retail stores to residential complexes are faced with the growing concern of IAQ, specifically on how to maneuver their focus on this pressing…

“We’re a second set of eyes, making sure the equipment is working as it should without impacting the plant envelope.” As the demand for processed foods continues to grow, manufacturers feel the strain, and so does their equipment. As a result, ancillary equipment like HVACs and ventilation systems must keep up, too. However, many…

Sustainable architecture and building practices are not new trends, but construction methods of the past thirty years continue to prioritize sustainability in materials, processes, equipment and technology. Frank Dobosz, president at Polygon US, spoke with Daniel J. Litwin about the market forces pushing the industry to embrace sustainability as a business model and set new…

“You’ve got to pivot very quickly in order to move in a positive direction from the industry trends,” Creagan said As our industry professionals know, the larger construction industry is evolving in many ways. New technologies, materials disruption, supply chain breakdowns, and reinvestments into infrastructure are all changing how the design, build, and maintenance process…

When the Cathedral Notre Dame in Paris experienced a near-catastrophic fire in April of 2019, it served as a stark reminder that important cultural documents and artifacts, such as original pieces of literature and priceless works of art, could be lost permanently in an instant. Even data preserved on hard drives at a university are…

Polygon in Belgium found themselves encountering a problem with technicians driving longer distances than needed, which led to lost driving time, high fuel costs and ultimately, pollution of the environment. “It also created frustrated technicians, so we realized we had to change our way of working,” says Carla Slaets Country president of Polygon Belgium. With…

Polygon Germany was recently awarded the Innovation Prize 2020 by “Focus” and “Focus Money” and is among Germany’s most innovative companies. In cooperation with the Institute for Management and Economic Research, “Deutschland Test” evaluated millions of consumer votes and identified Germany’s most innovative companies. The analysis focuses on innovation, investment, research & development, new products…

High humidity levels can increase the dry times for dry wall, paint, plaster, fireproofing compounds, adhesives, masonry, cement, and other key building materials. Cost overruns are a builder’s nightmare. Is there a better, more efficient way of decreasing dry times without using traditional heaters, fans, or outdoor air? In this episode of the Building…

A construction project is one of the most meticulously planned efforts you’ll ever see in business, but despite the best-laid plans, something you can’t plan for is variable weather conditions. Hot, cold, or damp — those conditions make construction challenging for workers on-site, can cause delays, and create problematic condensation and high humidity in…

Protecting the health and safety of both patients and staff is a primary concern for hospitals. As such, there’s been an emphasis on preventing healthcare-associated infections (HAIs) in recent years. HAIs cost the U.S. healthcare system an estimated $9.8 billion each year. But when a healthcare facility is undergoing construction—from a new wing to structural…

Archiving historic items has always played an important role in the education of future generations. Keeping documents and images safe and intact is of utmost importance for museums, places of higher education and historical landmarks alike. With techniques and technologies continuing to change, it is also important that the exchange of ideas and practices is…

Smart home technology began with the invention of clap-on-clap-off lamps in the 80’s, and has since evolved into intelligent tech that can monitor a building’s temperature, light, and security. This same tech is making its way into industrial environments and saving businesses big bucks. The Polygon Group has designed an innovative smart thermostat, ExactAire,…

The road to the Final Four is paved in maple, and so are the majority of gymnasiums at every level of competition across North America. However, when a once beautiful hardwood gym floor begins to show defects, changes in wood moisture are likely the culprit. Small changes in each board can have a large impact…

Bee pollen, the pollen ball that is packed by worker honeybees into pellets, is a commonly sought-after natural supplement—one that has multiple health benefits. It is nutrient dense and capable of helping with many ailments such as allergy relief. It can stimulate your immune system , reduce inflammation , and act as an antioxidant ….

The American Institute for Conservation is celebrating its 47th Annual Meeting this week in Uncasville, Connecticut. The event runs from May 13-18 under the theme of “new tools, techniques and tactics in conservation and collection care.” The exhibit hall will be open for general and special sessions on Wed. May 15 and Thursday May 16….

To manufacture tablets and capsules, pharmaceutical companies have to efficiently process the powdered form of the ingredients that comprise them. These powders must pass through several material handling steps, including blending, transfer, and storage, before being fed to a press for tablets or a dosator for capsules. Ensuring reliable powder flow is essential to keep…

Humidity and moisture in a greenhouse or interior grow facility are essential for plants to grow. While greenhouse growers highly debate the ideal temperature and the specific humidity levels to achieve a successful crop, the majority of these same growers agree on several factors.

Mold can be a dangerous threat when it grows undetected and untreated. When mold develops in certain settings, many people can be exposed to its harmful effects. In an educational environment, mold can be a hidden hazard that can significantly impact students and staff, especially those with allergies or respiratory issues. Mold requires oxygen, water,…

Across the country, universities, colleges, and other institutions of higher learning are growing at a fantastic rate. In order to serve a larger student body, new facilities are being renovated and constructed on campuses at a rapid pace. To keep these projects on time and on budget, managers need to take proactive steps such as…

American farmers work hard day in and day out to feed our nation and the rest of the world. Unfortunately, adverse environmental conditions can have a ruinous effect on stored crops. That’s why it is essential for farmers to properly manage temperature, humidity, and air flow through permanent climate control solutions to help prevent mold…

ARMA Live! Is the premier event for information professionals to connect, learn, and shape the profession. This year’s event will be held in Anaheim, California, from October 22-24, and Polygon will be on hand in Booth #724 to meet you and showcase our important services. About ARMA ARMA is a non-profit organization whose mission is…

Unexpected changes in temperature, humidity, and foreign particles in the air can wreak havoc on construction, manufacturing, and logistics operations. These changes in the working environment can result in costly process delays or even halt a project altogether. Fortunately, companies can avoid these consequences by taking a proactive approach to climate control. Polygon knows that…

Pre-orders were stacking up for the Tesla Model 3. Climate conditions played a big part in 450,000 customers waiting for vehicles they were expecting to already have. In Spring 2016, Tesla CEO and visionary Elon Musk made splashy headlines when he announced the Model 3. Billed as the car of the future, the fully electric…

In order to ensure consistent product quality in powdered goods, it is essential to maintain ideal climate conditions. An excess of humidity can negatively impact stored powdered goods, causing degradation, instability, unwanted chemical reactions, and microbial growth. These conditions can lead to off-flavors, increased acidity, visual and textural changes, and even pest infestation, often resulting…

Across the country, mold infestations are resulting in school closures. Heat and moisture are common attributors to mold outbreaks, as well as aging HVAC equipment and plumbing systems, all presenting serious health risks to both students and faculty. Mold Found in Schools With fall classes beginning, schools across the Northeast are facing closure as mold…

Third-party logistics companies (3PLs) are responsible for storing and transporting a variety of goods. Maintaining a proper climate for such a wide array of goods can be a serious challenge. Many items must be kept cold or frozen to prevent waste or loss. Polygon has not only the technology, but the team knowledge and expertise…

Over the summer, the excess temperature and moisture present in schools work in concert to create an ideal environment for mold to thrive. High humidity, in particular, makes it easy for mold to damage soft goods. A wide variety of materials in school environments—ranging from musical instruments to library books—can serve as ideal media for…

If you’re manually monitoring moisture levels in your facility, you are missing out on the power of data. ExactAire™ is a state-of-the-art IOT solution designed to monitor the conditions in your facility. Not only does this technology monitor, but it records data as well. With the power of monitoring and data on your side, you’ll…

The Annual Archives Records Expo is the place to be this month for professionals engaged in preservation work. It’s an excellent opportunity to learn the latest in best practices from the archives profession’s industry partners and thought leaders. Those just entering the field as well as leaders with decades of insights and experience to share…

Mold is a serious issue, especially in a school setting. Arising from excess moisture, mold can cause damage to the building, important documents, library books, records, musical instruments, and much more. In fact, Stephen F. Austin High School recently suffered $14,000 in damages following the failure of an HVAC system. This system failure caused mold…

The customer is at the center of everything that Polygon does. We go above and beyond to serve our clients and provide an excellent solution for them.

The quality of collectibles and memorabilia is only as good as its storage environment. Failing to monitor and control the climate of such a space risks major damage to the valuable memorabilia inside. When setting up a storage solution or when upgrading a current one, it’s imperative that document recovery (DOC) and temporary climate solutions…

After putting in the work to grow beautiful crops, practicing the correct storage practices is essential. Unfortunately, there is no one-size-fits-all method. Luckily, Polygon is here to help with storing crops. Read more at polygongroup.com

Everyone wants their pets to remain happy and healthy. One important way to ensure their well-being is to make sure the food they eat every day is safe. That means paying attention to pet food recalls and ensuring pet food is stored properly. Let’s take a look at some ways to make sure the food…

Maintaining the ideal humidity and temperature inside a controlled environment agriculture (CEA) during the harvesting, drying, and curing phase is as important as it is during the growing stage. Polygon is here to help. Read more at polygongroup.com

Process freezing is a high-volume activity that’s fast-paced because products need to keep moving. The system must operate on-time to stay profitable. That is why humidity is such a threat, to the product and to the entire process. Humidity has the potential to halt production to defrost evaporators or remove ice from a variety of…

School facilities must be comfortable and safe for students to attain the best learning outcomes possible. Yet problems with heating systems or schools built without air conditioning present daunting challenges for leaders at these learning facilities. Too often, administrators are confronted with the choice between forcing students and faculty to endure substandard conditions, or sending…

Polygon ExactAire is a real-time monitoring and control system for smart climate control in indoor environments. Using various indicators like temperature, humidity, and gas levels, it optimizes conditions for diverse sectors including construction, healthcare, and data centers. With instant alerts and reliable reporting, ExactAire is where real-time data meets smart climate control, promoting controlled…

Today’s era is marked by heightened awareness of both sustainability and occupational safety, the intersection of these two fields has led to intriguing technological tools and advancements within the construction industry. Indoor air quality, a critical but often overlooked facet of these conversations, not only influences the health and productivity of workers but also contributes…

We highlight the importance of acting swiftly in response to disasters such as heavy rains, hurricanes, snowstorms, floods, and other emergencies. The need for effective drying solutions to prevent the loss of valuable items and to control property damage to various structures, including construction sites, schools, libraries, manufacturing plants, hospitals, and government facilities. Polygon Group…

We emphasize the importance of being prepared for unexpected challenges and weather emergencies in the field of new building construction. The diverse range of professionals involved in new building construction, including general contractors, subcontractors, facility managers, superintendents, project managers, maintenance managers, and environmental service managers. These professionals need to be able to respond swiftly to…

We highlight the importance of addressing climate issues that can arise in facilities due to factors like extreme temperatures, high humidity, construction issues, or flooding. Polygon’s temporary climate solutions are presented as a cost-effective and timely means to create controlled environments for a wide range of applications, including construction drying services, surface preparation and coatings,…

As a painting contractor, sub-contractor, or specialist in coatings applications, you understand the challenges of achieving optimal ambient conditions for successful coating projects. Polygon offers proactive solutions to address these challenges and ensure the effectiveness of surface coatings. Our temporary humidity control solutions, customized to your specific requirements, give you complete control over ambient conditions…

We focus on the critical need for organizations such as libraries, schools, hospitals, government facilities, police stations, and more, to protect and recover valuable paper-based media from various disasters.  Polygon’s document recovery solutions are showcased as comprehensive and efficient, providing 24/7 emergency response, the largest fleet of energy-efficient drying equipment globally, and a team of…

We focus on the importance of regulating humidity and temperatures in the food industry to protect perishable products from farm to table. Excess moisture and heat can lead to health and safety concerns by promoting the growth of microbes and contaminants, making food unsafe to consume. Polygon is highlighted as a global provider with the…

We focus on the challenges faced by food manufacturers in meeting the growing demand for processed food while maintaining quality and safety.  This presents a real-world scenario of a poultry plant facing challenges with its HVAC system and ventilation capacity after investing in a new bird chiller. It discusses the Band-Aid solution of adding fans…

Polygon document recovery solutions were put to the test after Hurricane Maria in 2017. Puerto Rican history was at stake from damage to the Instituto de Cultura Peurtorriqueña building, causing leaks, humidity, and mold. Polygon’s document recovery center received nearly 2,000 boxes of documents from Puerto Rico in 2023. These valuable pieces of Puerto…

Indoor ice rinks, crucial for sports and recreation, often face challenges managing humidity, leading to condensation and fog. These issues arise from factors like spectator presence, inadequate ventilation, and temperature variations, impacting playability and revenue. A case study at a NCAA Division 1 rink in Massachusetts highlighted how failing air handlers jeopardized operations just…

Jon Pattrin, Operations Manager at ExactAire, sheds light on Polygon’s unique approach to data collection and analysis. Instead of just handing over data, they analyze it with their clients, offering tailored engineered solutions for their specific needs, be it in plant buildings or offices. These solutions could range from introducing smart controllers for efficient…

Polygon’s Rob Sullivan, aka Rob on the Job, provides a “day in the life” tour of a construction site in Allison, Maryland. As a part of his workday, Rob focuses on maintaining temperature and humidity control while installing finished material in a six-story building. Control achieved using four H.C.U.s (Hybrid Desiccate and Refrigerate Units)…

Data Centers and mission-critical construction projects often face challenges related to real-time data availability and proactive measures in terms of indoor air quality (IAQ.) Polygon’s ExactAire™ IAQ system overcomes these challenges. The system prevents leaks, condensation on electrical equipment, and dust or particulate matter accumulation on materials or gear, thereby avoiding significant losses and…

Polygon ExactAire is a real-time monitoring and control system for smart climate control in indoor environments. Using various indicators like temperature, humidity, and gas levels, it optimizes conditions for diverse sectors including construction, healthcare, and data centers. With instant alerts and reliable reporting, ExactAire is where real-time data meets smart climate control, promoting controlled…

Unlike other suppliers that offer a range of construction tools and equipment, Polygon’s sole focus is on providing climate control solutions. This specialization is a key factor that sets Polygon apart and positions them as experts in their field. They strive to be the best in providing total temporary climate control solutions, which aligns with…

We focus on the significance of customer service in Polygon’s operations and highlights the company’s commitment to providing excellent service to their clients. It emphasizes the importance of building strong relationships with customers and prioritizing their needs and satisfaction. Polygon recognizes that their customers are the lifeblood of their business and, unlike organizations with a…

Polygon’s rich heritage and its evolution into a leading provider of temporary climate solutions. It emphasizes the company’s roots, starting over sixty years ago with the groundbreaking invention of the desiccant wheeled dehumidifier by Swedish entrepreneur Carl Munters. This invention laid the foundation for Polygon’s establishment and their subsequent delivery of innovative desiccant dehumidification and…

Dr. Dewpoint introduces viewers to Polygon. The focus is on addressing moisture issues and providing fast, reliable, and appropriate solutions for businesses. Polygon’s expertise and extensive experience in various industries make them a trusted partner in managing climate-related challenges. With a proven track record in manufacturing, pharmaceutical, food, coatings, and disaster restoration industries, Polygon is…

As the most widely used green building rating system, the LEED certification process has recently published updated credit standards that help buildings save money and improve efficiency. However, the LEED 4.1 process isn’t just about the end process, but how climate control strategies throughout the construction period can help guarantee the protection of materials in…

Deanna Talbot, the Director of Marketing at Polygon, introduces a panel of experts who discuss the importance of data and technology in creating healthy and energy-efficient buildings. The discussion is led by David Simkins, the Director of Engineering and Technology, and Frank Dobosz, the President of Polygon in the U.S. David reflects on the evolution…

Polygon highlights its core values of integrity, excellence, and empathy, emphasizing their significance in the company’s everyday operations. Integrity is portrayed as a vital aspect of the business, focusing on the importance of doing the right thing at the right time, particularly when providing solutions for specific problems faced by clients. Polygon’s solutions address various…

With a low turnover rate and years of experience, Polygon prioritizes training and development to ensure their employees become technical experts in their respective fields. The company recognizes the importance of specialized equipment and expertise for handling advanced projects, emphasizing their passion for delivering precise and detail-oriented solutions that align with customer expectations. Polygon’s investment…

We feature Ryan Creagan, a business development specialist from Polygon, and Neil Riley, a senior estimator for Betty, one of Polygon’s customers, at the 2019 Design Build Conference in Las Vegas. The discussion revolves around why Betty chose Polygon as a resource for their temporary climate control program. Betty’s decision to partner with Polygon was…

The employees of Polygon discuss the company’s culture, values, and commitment to employee development. The employees emphasize that Polygon is like a close-knit family despite being a small company with employees spread across the United States. Employees feel comfortable reaching out to one another and building connections, whether it’s with new colleagues, old friends, or…

Polygon emphasizes the crucial role of customer service and the company’s commitment to going above and beyond to meet their clients’ needs. The sales team at Polygon is highlighted as being extensively trained and dedicated to listening and understanding the customers’ requirements. The video showcases how Polygon’s operations team exemplifies exceptional customer service. They are…